About this role
Patient Services RepresentativeThe Patient Services Representative (PSR) plays a crucial role in the emergency center's operational efficiency by ensuring a smooth check-in and check-out process for patients. The role requires strong communication skills, organizational abilities, and a commitment to maintaining patient confidentiality and safety. This position is integral to fostering a supportive and efficient environment in the Emergency Center, ensuring patients receive the care they need while upholding the standards of the healthcare facility. Qualifications required
• High School Diploma or equivalent
• Minimum of 2 years of experience in a Patient Services Representative (PSR) role within a Hospital, ER, or Clinic
• Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred Essential Job functions and responsibilities 1. Front Desk Operations:
• Greet patients and guests with a cheerful demeanor
• Determine necessary services and direct patients accordingly
• Collect demographic information and ensure proper signatures for billing accuracy
• Maintain logs of patient information and manage phone inquiries professionally
• Manage office supplies and maintain a clean and welcoming environment 2. Financial Responsibilities:
• Collect payments via cash, checks, and credit card for co-pays and account balances
• Maintain an accurate financial ledger and perform daily reconciliation of patient accounts 3. Facility Cleanliness:
• Assist in maintaining the overall cleanliness of the facility, including patient areas and restrooms 4. Communication Skills:
• Interact courteously with patients, families, physicians, and team members, upholding the Emergency Center's core values 5. Professional Development:
• Attend monthly staff meetings and engage in performance improvement activities 6. Other Duties:
• Assist management with additional tasks or projects as assigned Nonessential Job functions:
• Support patient care areas by ensuring appropriate supplies are stocked
• Assist with patient restraint procedures and documentation as needed
• Attend scheduled meetings as required Job Competencies
• Proficient in navigating and utilizing Electronic Medical Records (EMR)
• Understanding and compliance with Hospital Policies and Procedures
• Commitment to ongoing education and professional development Physical Requirements:
• Constant: Vision (various forms), Hearing, Speaking, Manual dexterity, Mobility
• Frequent: Bending, Squatting, Twisting, Lifting to 20 lbs. unaided, 50 lbs. with assistance
• Occasional: Climbing, Kneeling, Distinguishing colors
• Rarely: Exposure to electric shock and confined spaces Work Environment:
• OSHA Category I: Routine exposure to blood, bodily fluids, or other potentially infectious materials