About this role
KPF, a global architecture practice, is seeking a Receptionist in it’s New York City headquarters to provide top-level hospitality to all guests and employees.
This role is in-office Monday to Friday, from 8:30AM until 5:30PM and is overtime eligible.
Primary Responsibilities:
• Greets all visitors to office and ensures a successful experience at KPF. Serves as first point of contact for all visitor questions and IT issues with conferencing software. • Manage global contact phone line to route inquiries to the proper departments. • Takes ownership of conference room scheduling and resolves booking issues. Proactive in problem-solving to avoid issues before they happen. • Ensures all guests are registered with lobby security for smooth arrival. • Coordinates with hospitality team to ensure all conference room spaces are prepared for meetings and events. • Restocks conference rooms with supplies (pens, notepads, etc) when needed. • Cleans conference room screens when appropriate. • Proactive in scheduling to ensure reception desk coverage during lunch breaks, etc. • Identifying and notifying Facilities for repairs and clean-ups to maintain visual quality of the office. • Lead point person for questions from employees and visitors. Ensure all issues are resolved to satisfaction. • Handles messaging and signage for office during events and filming/recording sessions. • Manages and updates digital signage in office. • Backup to the Hospitality team when needed. • Assists in updating our client contact database. • Assists in office supplies expense reconciliation. • Handles other special projects and related duties as needed. • Excellent customer service skills. Comfortable speaking with large groups. • Moderate level of proficiency with Outlook, Word and Excel. • Good problem-solving skills and sense of when to escalate issues to management. • Ability to use good judgment and maintain confidentiality. • Active listening skills and excellent communication skills, both verbal and written • Ability to work collaboratively and to interact with all staff on different levels consistently with diplomacy and integrity. • Able to receive constructive criticism for the staff and/or firm’s needs. • Able to prioritize and multitask with little supervision; also flexible in reprioritizing as needed. • Maintain an optimistic attitude. No-job-too-small mentality.
Qualifications:
• Bachelor’s Degree • 1+ years of front desk experience in a professional/hotel environment preferred.
Pay Range:
$31.25 - $36.06 Hourly Why KPF? KPF’s mission is to elevate cities through impactful design, collaborating closely with the world’s most forward-thinking clients to create high performing, carefully crafted buildings that are unique to their physical, social, and environmental contexts.
• Career Growth: Opportunities for training, development, and career progression.
• Company Culture: Collaborative, high-performance environment with a focus on innovation and excellence.
• Benefits: Comprehensive health insurance, including medical, dental, and vision insurance, 401k with company matching contributions, paid time off and other perks.
To Apply: Applications submitted without a resume will not be considered. ______________________________________ KPF is an equal opportunity employer.