About this role
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.
Position Responsibilities: Essential Revenue Technology Strategy & Product Ownership
• Own and maintain the Revenue Strategy technology, business intelligence, automation, and AI roadmap in partnership with the Vice President of Revenue Strategy. • Identify and prioritize opportunities based on revenue impact, productivity improvement, scalability, user needs, implementation effort, and risk reduction. • Translate revenue management and commercial needs into documented business requirements, process maps, user stories, business rules, data definitions, and acceptance criteria. • Maintain a prioritized product backlog and coordinate sequencing, milestones, dependencies, resources, risks, and expected business outcomes. • Partner with IT/Development and external vendors throughout solution design, development, testing, implementation, enhancement, and ongoing support. • Ensure proposed solutions align with Revenue Strategy objectives and applicable enterprise technology, security, data, and support standards. • Evaluate third-party tools and vendors, develop business cases, support selection and contract discussions, and monitor delivery and ongoing performance.
Business Intelligence, Analytics & Reporting Automation
• Own the Revenue Strategy reporting portfolio, including automated web-based and HTML reporting, dashboards, scorecards, exception reports, and self-service tools. • Use approved business intelligence, visualization, and low-code or no-code tools to create, enhance, or prototype reporting solutions where appropriate. • Partner with IT/Development to establish and maintain reliable automated data feeds, integrations, data models, and reporting processes. • Define and maintain standardized metrics, data definitions, validation routines, reconciliation processes, and reporting governance to improve trust in revenue and commercial information. • Analyze performance, identify trends and exceptions, and translate complex data into clear insights and recommendations for Revenue Strategy leadership and Revenue Managers. • Identify recurring manual reporting and analytical processes and lead their simplification, standardization, or automation with the appropriate technical partners. • Establish reporting priorities, service expectations, access controls, documentation, quality standards, and issue-escalation procedures for critical reporting products.
AI, Automation & Revenue Decision Support
• Identify practical applications of artificial intelligence, machine learning, advanced analytics, and rules-based automation that improve revenue decisions, forecasting, productivity, and issue detection. • Define the business problem, revenue logic, required data, desired outputs, user experience, controls, and success measures for AI-enabled and automated solutions. • Partner with IT/Development, data specialists, and external vendors to design and implement AI-enabled revenue management tools and automated decision-support capabilities. • Lead pilots, user acceptance testing, business validation, and controlled rollout of AI-assisted and automated solutions, including appropriate human review and exception handling. • Evaluate emerging AI capabilities, models, tools, and vendors based on business value, accuracy, explain ability, security, reliability, scalability, and maintainability. • Monitor adoption, output quality, effectiveness, and measurable business impact, and recommend enhancements or corrective action when performance does not meet expectations. • Partner with Revenue Strategy leadership to codify pricing logic, operating rules, and institutional knowledge into scalable decision-support processes and systems.
Implementation, Adoption & Business Continuity
• Lead cross-functional initiatives from discovery through implementation, including requirements, solution review, user acceptance testing, rollout, training, documentation, and post-launch stabilization. • Serve as the functional owner and first-line business triage lead for critical Revenue Strategy reporting, automation, and technology products, coordinating technical incident response with IT/Development or vendors. • Monitor report availability, data quality, user-impacting issues, and business outputs; escalate failures promptly and validate that corrective actions restore expected functionality. • Document business logic, data sources, system dependencies, process ownership, operating procedures, support contacts, recovery steps, and escalation paths for business-critical solutions. • Reduce key-person dependency by ensuring that business knowledge is documented and that code-level ownership, credentials, technical support, and backup coverage are formally assigned within IT/Development or approved vendor teams. • Establish repeatable change-control, release-readiness, communication, training, and support processes for new solutions and enhancements.
Cross-Functional Leadership & Performance Management
• Act as the bridge between Revenue Strategy and technical delivery partners, translating commercial problems into clear requirements and technical constraints into practical business decisions. • Provide leadership with roadmaps, business cases, status updates, demonstrations, risk assessments, performance metrics, and recommendations. • Build productive relationships across Revenue Strategy, Operations, Marketing, Finance, IT, and external partners to drive timely decisions and successful implementation. • Promote data literacy, adoption of standardized tools, and disciplined use of automation and AI across the Revenue Strategy organization. • Measure solution value through revenue impact, hours eliminated, adoption, accuracy, reliability, issue reduction, and other agreed business outcomes.
Ideal Candidate Profile
• A strategic and analytical leader with a strong product mindset who can connect revenue management needs, data, technology, and business outcomes. • Experienced translating complex business problems into clear requirements and leading technical teams or vendors to deliver practical solutions. • Highly data-literate and comfortable working directly with dashboards, reporting tools, metrics, data validation, and business analysis without needing to be a software developer. • Technically curious and highly practical about AI, with the judgment to distinguish valuable business applications from experimentation or hype. • Strong project and change leader who can coordinate multiple stakeholders, manage dependencies, drive adoption, and hold partners accountable. • Clear communicator who can explain analytical and technical concepts to non-technical leaders and convert leadership priorities into executable plans. • Disciplined about documentation, governance, data quality, support ownership, and the business-continuity requirements of critical revenue tools.
Essential Skills/Credentials/Experience/Education
• Bachelor’s degree required; an equivalent combination of education and relevant experience may be considered in lieu of a degree. • Seven or more years of progressive experience in business intelligence, analytics, revenue technology, data-product ownership, process automation, revenue management, commercial systems, or a closely related field; hospitality experience strongly preferred. • Demonstrated experience owning or leading the implementation of business intelligence, reporting automation, analytical, or technology products from requirements through launch and adoption. • Strong ability to translate business problems into documented workflows, requirements, business rules, metrics, data definitions, and user acceptance criteria. • Experience partnering with IT/Development teams, technology vendors, data specialists, or consultants to deliver and support technology solutions. • Experience with business intelligence and visualization platforms such as Power BI, Tableau, or comparable tools, along with advanced Excel and strong general data literacy. • Working knowledge of databases, data models, APIs, automated data feeds, and system integrations preferred; direct programming or software-development experience is not required. • Demonstrated fluency in AI capabilities, limitations, solution evaluation, governance, and practical application to business workflows. • Experience with data quality, validation, reconciliation, reporting governance, access controls, and performance measurement. • Understanding of hotel revenue management concepts, including rates, availability, restrictions, demand, forecasting, channel mix, pricing, and profitability, strongly preferred. • Working knowledge of hotel technology ecosystems such as PMS, CRS, RMS, booking engine, channel manager, OTA connectivity, and reservation delivery workflows preferred. • Strong product or project management, prioritization, vendor management, change management, documentation, communication, and stakeholder-management skills. • Must be able to read, speak, understand, and write the English language. • Must be able to work out of the corporate office in Sandy Springs, GA, a minimum of three days per week, Tuesday through Thursday. • Ability to effectively solve problems/conflicts and provide creative and effective solutions • Ability to delegate and manage multiple operations effectively • Ability to assess the operational effectiveness of project managers, field personal and contractors • Possesses written and oral communication skills to support decisions and recommendations • Ability to analyze and interpret technical materials accurately and effectively • Strong team philosophy • Strong Analytical and Communication Skills • Organized mindset as it relates to project management • Self-motivated, detail oriented with strong time management skills • Proactive individual who can perform stand-alone activities as well as work effectively in a collaborative team • Ability to build and maintain strong relationships with our internal customers’ while being the energetic and passionate first point of contact.
Mental and Physical Demands Work Environment: Typical office environment – moderate noise level.
Physical Demands:
• Indoor work with hard and carpeted surfaces • Must be able to remain in a stationary position 50% of the time • This position is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. • Extensive use of hands and fingers for manipulation of keyboard, answering phone calls, calculator, copy machine, computer printer and other office productivity machinery. • Use of computer terminal, which requires extensive eye contact with a video display terminal. • The person in this position frequently communicates with employees/vendors. Must be able to exchange accurate information in these situations.
Travel Demands:
• This position requires less than 5% travel; however, from time to time, and depending on the project, travel needs could change. The position will be physically located in the Atlanta office.