About this role
This is a “hands-on” role in which support is frequently provided both face-to-face and virtually within the workplace, requiring a calm, professional, and sensitive approach.
• Provide virtual and email support for internal users
• Microsoft 365 User Administration
• Starters / Movers / Leavers process
• Backup administration and testing
• Ensure that all problems are accurately logged within the Helpdesk system, resolved promptly and efficiently, or escalated where appropriate
• Document new and update existing IT procedures
• Assist with projects of all sizes, including technology infrastructure and software projects
• Overall management and responsibility for the efficient handling of support requests
• The ability to conduct and participate in client meetings / system demonstrations
• Remote support for clients regardless of location
• Software installation, desktop imaging, software inventory, and monitoring
• Configuration and installation of physical and virtual servers
• Administration and configuration of Cisco networking devices (switches / firewalls)
At least 1 year of technical experienceIdeally minimum of 3 years’ experience providing 2nd and 3rd line IT supportA professional approach with excellent communication and interpersonal skillsStrong experience installing, supporting, and troubleshooting:Windows 11Microsoft 365 and ExchangeActive DirectoryNetworking technologies including DNS, DHCP, and TCP/IPVMware and Hyper-VRemote access toolsMobile device configuration and support (iPhone/iPad)The ability to work effectively under pressure while maintaining a positive, customer-focused attitudeThe ability to accurately understand and interpret customer requirementsExcellent time management skills with the ability to prioritise and manage workloads independently WHAT IS IN IT FOR YOU
Competitive salary and generous commissionCareer development opportunitiesContinued professional developmentPrivate healthcare and pension20 days holiday per year which increases with length of serviceA friendly fun and very exciting environment enhanced with regular company-funded social events such as socials and seasonal partiesHere at ACS we're passionate about bringing people together to create a truly inclusive environment that promotes and values diversity, across our global network of offices.
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