About this role
Job Title: Technical Customer Support / Helpdesk - Level 1Job Description: We are looking for a bright, sharp, and organized internet savvy individual to join our team in Sunnyvale, CA for Level 1 or Level 2 technical support Position.Type: Full-timeGeneral Working Days: Monday-Friday (May include occasional work or tasks off-hours or weekends)General Working Hours: Minimum of 40 hours per week. Irregular hours as needed.Availability: Immediate Opening RESPONSIBILITIES
Able to quickly understand and efficiently resolve customers’ concernsAble to provide superb customer care to all customersAble to find technical answers and solutions onlineExcellent Problem Solving SkillsComfortable communicating over the phone, email, online, and live chatAble to troubleshoot basic IT related issues such as connecting computers, internet connections, etc Exceptionally Sharp, Punctual, Detailed-Oriented, and OrganizedExcellent Writing Skills. Be Technical and up to date on Technology General Computer Skills (Windows troubleshooting, Excel, Outlook Email, Internet, Website, etc)Understand basic HTMLMust be active on Facebook, Twitter, Instagram, YouTubeAbility to multi-task and prioritize in a fast-paced environmentExcellent troubleshooting and repair skillsBe able to work independently or as a team. Motivated with good interpersonal skills. Good research skillsLegal to Work in the United States and be able to pass background check and screening
RESPONSIBILITIES (Include but not limited to):
Able to quickly understand and efficiently resolve customers' concernsAble to provide superb customer care to all customersAble to find technical answers and solutions onlineExcellent Problem Solving SkillsComfortable communicating over the phone, email, online, and live chatAble to troubleshoot basic IT related issues such as connecting computers, internet connections, etc
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IN ORDER TO KNOW IF YOU'RE A RIGHT FIT TO APPLY FOR THIS POSITION, YOU SHOULD BE ABLE TO:
You should know (without research) top 5 technology product of this year.You should know (without research) what is the name of the next generation Apple and Samsung Mobile Product Consider yourself a sharp and internet savvy personConsider yourself technicalConsider yourself a detailed-oriented personConsider yourself proper candidate with ability to achieve "Professional Communication" and "Customer Satisfaction" General Rate for this position is: $9 - $17 / HourPlease Indicate your availabilityThis is an on-site position. Please do not apply if you are looking for remote work.