About this role
Design operation policies and formulate business strategy with the Executive team that align with overall company strategyHandle day to day office operationsImplement efficient processes and standardsCoordinate customer service operations and find ways to ensure customer retentionEnsure compliance with Indonesian lawsManage contracts and relations with customers, vendors, partners and other stakeholdersEvaluate risk and lead quality assurance effortsOversee expenses and budgeting to help the organization optimize costs and benefitsReport on operational performance and suggest improvements > 3 years of work experience as Head of Operations, Operations Director or similar leadership roleFamiliarity with all business functions including HR, office management, finance, supply chain and ITKnowledge of data analytics and reportingGood with numbers and financial planningOutstanding communication and negotiation skillsExcellent organizational and leadership abilityAnalytical mind and problem-solving aptitudeBSc/BA in Business, Computer Science or other relevant field