About this role
Supplies Co-ordinator, Elstree WD6, £14.42 ph
We’re looking for a Supplies Co-ordinator to support the smooth delivery of services, ensuring clients have the supplies they need, exactly when they need them. In this vital role, you’ll help keep healthcare services running efficiently by coordinating orders, tracking deliveries, and resolving supply issues. By reducing downtime and ensuring customers receive a reliable service, you’ll contribute to a robust operation that ultimately supports exceptional patient care.
What You’ll Be Doing
Coordinate supplies for the businessAct as the first point of contact for all supply-related queries via phone and emailProcess client orders using online ordering systemsUse internal ticketing systems to assign, coordinate and complete jobsTrack deliveries from internal distribution drivers and third-party courier companies, including international shipmentsExpedite urgent orders and work with warehouse teams to ensure supplies are delivered in full and on timeSupport the warehouse team with returns and investigate and resolve supply-related complaintsMaintain and update supply management systems to ensure accurate client billingWork closely with Sales & Service teams, Contract Managers and Account Managers to resolve customer issuesLiaise with regional laboratories, suppliers and colleagues across the wider businessEscalate serious issues or complaints to management when requiredProduce daily, weekly and monthly reports for stakeholdersContribute to continuous service improvement through effective communication and problem-solving What We’re Looking For
Experience in a supplies, logistics, customer service or coordination roleStrong organisational skills with excellent attention to detailConfident communicator with strong written and verbal English skillsAbility to prioritise workloads and manage multiple tasks effectivelyComfortable working in a fast-paced environment and responding to urgent requestsStrong problem-solving skills with a proactive approach to customer serviceA team player who can build positive relationships with internal and external stakeholdersCompetent with Microsoft Office and computer-based systemsProfessional, reliable and committed to delivering an exceptional customer experience This is your chance to be part of a service that directly supports clinical teams and improves patient experience. If you thrive in a fast-paced environment, enjoy problem-solving, and want a role with real purpose, this temporary job is for you.
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