About this role
Customer Account Associate Location: Bath, Somerset Salary: Competitive, dependent on experience Contract: Permanent, Full Time Hours: Monday to Thursday, 7:30am-4:00pm or 8:00am-4:30pm, with Friday finishing at 12:20pm
We are recruiting for a Customer Account Associate to join an established manufacturing business in Devizes.
This is a varied customer-focused role, working closely with customers and internal teams to manage enquiries, quotations and orders, while keeping customers updated on the progress of their work.
The Role Working as part of the Sales team, you will be responsible for:
Handling customer enquiries and liaising with the relevant internal departmentsPreparing quotations and processing customer ordersMonitoring the progress of orders through production and providing customers with regular updatesWorking closely with planning, quality and design teams to ensure orders can progress smoothlyManaging customer expectations and resolving queries where requiredAllocating completed or available parts to support the despatch processSupporting customer requests relating to areas such as materials, capacity and environmental informationMaintaining accurate information across internal systems and customer portals About You We are looking for someone with previous experience in a customer service, sales administration, account management or order processing environment, ideally within a manufacturing or engineering business.
You will need:
Strong customer service and communication skillsGood organisational and administration skillsThe ability to manage multiple priorities and work to deadlinesA calm and practical approach to problem solvingGood attention to detailConfidence working with data and customer informationGood working knowledge of Microsoft Office, particularly Excel and OutlookThe ability to work effectively with different departments and build good working relationshipsA positive approach to continuous improvement and teamwork Experience with ERP systems, D365, SharePoint or customer portals would be advantageous.
Benefits 25 days holidayGenerous pension contributionLife assurance at 4 times annual earningsPrivate medical insurance This is an excellent opportunity to join an established manufacturing business in a varied customer-facing role, with good working hours, strong benefits and the opportunity to develop within the business.