About this role
IT Service Desk Analyst - 1st Line - Huddersfield
Service Desk Analyst / 1st Line IT Support Analyst with strong experience in Microsoft 365 and in an IT helpdesk or support role is required by a leading company in central Huddersfield
In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and contribute to the team by providing an excellent IT support service.
Experience required:
6+ months experience in a similar 1st line IT support / service desk roleWorking with helpdesk software, MS Office 365, Azure & Windows 10 / 11Excellent understanding of various systems and a passion for learning about new and upcoming technology and softwareAbility to find solutions and assist staff at all levelsExcellent communication skillsAbility to prioritise tasks and deliver on deadlinesEnthusiastic, hardworking and a team playerAbility to drive for the odd occasion when you need to go to a different office
Job Role Responsibilities:
Helpdesk / Telephone Support Building and deploying laptop clonesInstalling basic laptop componentsProvide basic Microsoft Office 365 supportEscalate and manage 2nd and 3rd-line support ticketsCarry out basic Active Directory tasksAble to support users remotely and on-premisesCreate user profilesRoll out software centrally and manuallyOffer user laptop health checksManaging all tasks via the helpdesk systemReview ticket trends with the line managerSupport team and firm with ad-hoc IT tasks
My client is a leading professional services company, employing over 350 people. They are looking for the right candidate to grow into this role and progress into a 2nd line role in the future.
They are looking to pay a starting salary of around £26,000 - £27,000 + benefits. To apply, press apply now or send your CV to
Keywords - Service Desk / Helpdesk / IT Support / 1st Line / Huddersfield / Bradford / Barnsley / Leeds / West Yorkshire
Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.