About this role
Job Description We are looking for an enthusiastic and highly motivated Customer Service Specialist to work within our Lettings Department in Annesley. As a Customer Service Specialist , you will provide tenancy support services to branches, landlords and tenants.
What's in it for you as a Customer Service Specialist
Get full training and developmentA good understanding of estate agency businessFast paced, fun environmentRegular team meetingsFull company briefingsA career pathway Key responsibilities of a Customer Service Specialist
Act as a central point of contact managing the effective resolution of queries from branches and staffDealing promptly and courteously to communication with our internal partnersProviding a first-class service to maximise customer retentionEnsuring personal and team deadlines are met, service levels maintained and KPI’s achieved Skills and Experience required to be successful as a Customer Service SpecialistStrong customer service skills and confident communicatorGood team playerAbility to stay calm under pressureExcellent planning and organisational skillsGood analytical abilityExcellent attention to detail Benefits for a Customer Service Specialist:
Aviva Digicare + workplace / Car leasing and cycle to work schemeColleague discount scheme / Perks at work / Gym discountsLife assurance / Workplace pension scheme Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of ***, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
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