About this role
Job Description We are looking for an enthusiastic and highly motivatedCustomer Service Specialist (Also known locally as a Property Manager) to complement our Property Management Team within our Lettings Department in Great Shelford. As a Property Manager you will provide property management and tenancy support services to branches, landlords and tenants.
What's in it for you as a Property Manager?
Get full training and developmentA good understanding of estate agency businessFast paced, fun environmentRegular team meetingsFull company briefingsA career pathway Key responsibilities of a Property Manager
Act as a central point of contact managing the effective resolution of queries from clients and staffCoordinating urgent and routine repairs and maintenanceLiaising with trades people/contractors and keeping customers up to dateOrganising safety inspections and managing remedial worksLiaising with landlords following regular property visitsAssisting customers with general tenancy queriesCarrying out weekly partnership calls with colleagues and welcome calls with new customersDealing promptly and courteously to communication with landlord, tenants, contractors, and internal partnersProviding a first-class service to maximise customer retentionEnsuring personal and team deadlines are met, service levels maintained and KPI’s achieved Skills and Experience required to be successful as a Property Manager
Strong customer service skills and confident communicatorGood team playerAbility to stay calm under pressureExcellent negotiation and influencing skillsExcellent planning and organisational skillsGood analytical ability Benefits
Aviva Digicare + workplace / Car leasing and cycle to work schemeColleague discount scheme / Perks at work / Gym discountsLife assurance / Workplace pension schemeSalary: £24,670 Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of ***, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
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