About this role
Job Title: Lettings Negotiator & Residential Liaison Co-Ordinator
Location: Browns Green, Birmingham
Salary: £28,000
Job Types: 6-month fixed-term contract, with a strong likelihood of leading to a permanent, full-time position.
Working hours: Monday–Friday, 9:00am–5:30pm (37.5 hours per week)
The Role:
A varied role combining residential lettings with resident liaison support during a heating and hot water upgrade program. You'll support prospective tenants through the lettings process while helping existing residents with temporary moves, inspections and decant arrangements.
Key Responsibilities:
Manage applicant enquiries via phone, email and social media.Arrange and conduct property viewings and maintain flat advertisements.Carry out pre-let inspections and liaise with the team regarding maintenance works.Conduct new tenant inductions and support periodic property inspections.Assist with coordinating resident decants during the heating and hot water upgrade programme.Act as a key contact for residents, keeping them informed and supported throughout temporary moves.Carry out pre-decant inspections using Touch Right software.Help residents move into temporary accommodation and explain heating and hot water systems.Maintain decant schedules, trackers and operational spreadsheets.Liaise with contractors and the wider team to ensure accommodation is ready for residents.Coordinate inspections, cleaning checks, defect reporting and turnaround of temporary accommodation.Monitor resident feedback and escalate any concerns where needed. What We're Looking For:
Experience in residential lettings, property management or estate agency.Strong organizational skills and the ability to manage schedules and competing priorities.Excellent customer service and communication skills.A proactive, practical and flexible approach.Confidence supporting residents in occupied properties during refurbishment works.Good IT skills, including Microsoft Excel; CRM and property software experience would be beneficial. Additional Information:
6-month fixed-term contract, with a strong likelihood of leading to a permanent, full-time position.Monday to Friday, 9:00am–5:30pm.A great opportunity for someone with lettings experience looking to develop into a wider resident-focused operational role.