About this role
Good with customers and curious about technology? Bring your customer service experience to Enconvo - we’ll help you learn the technical side, with full training, room to progress and your evenings and weekends free.
Customer Support Co-Ordinator Telford
Full-time, permanent - 37.5 hours per week£24,000–£26,000 DOEMonday to Friday - no evenings or weekendsHybrid after successful completion of training Applicants must be authorised to work in the UK
About Enconvo
Enconvo helps businesses stay connected through cloud phone systems, broadband, mobile and IT solutions. Part of the European Enreach Group, with over 1,100 colleagues, we put customers at the heart of everything we do.
The Role
You’ll support customers by phone, email, WhatsApp and our support systems, taking ownership of queries, providing first-line solutions and working with colleagues and suppliers on complex issues. You’ll also identify opportunities to improve customer satisfaction and support business growth.
What You’ll Be Doing
Resolve faults, billing queries, complaints, account support and service changesProvide first-line technical support and rectify common issuesUnderstand customer needs and identify additional products or servicesManage orders, service changes and customer records accurately and on timeWork with internal teams and suppliers to resolve complex issuesDevelop your product knowledge and help improve service processes and customer experience Who We’re Looking For
Previous B2B customer service experienceCustomer-first approach, commercial awareness and confidence taking ownership of problemsStrong written and verbal communication, building rapport across multiple channelsOrganised, accurate and comfortable in a fast-paced environmentPositive, proactive attitude and willingness to learn systems, products and basic troubleshootingGood Microsoft Office knowledgeInterest in technology or telecoms beneficial; technical experience isn’t essential – full training and support provided What You’ll Get
23 days’ holiday, plus more for long service, your birthday off and the option to buy extra leaveEnhanced maternity, paternity and adoption paySalary sacrifice pension, healthcare, life cover and Perkbox discountsFull training and career progression opportunitiesA supportive, innovative European group that values collaboration and customersTeam and company events in a fun working environment How to Apply
If you have the skills and experience required for this position, click ‘apply’ today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
Other suitable skills and experiences include: Customer Service Advisor, Customer Support Advisor, Customer Service Co-Ordinator, B2B Customer Service, Customer Care, Client Services, Account Support, Telecoms Support, First-Line Support, Customer Service Administrator.