About this role
Customer Service & Operations Manager
Location: Exeter
Salary: up to £44,000 DOE + Bonus Job Type: Full-Time, Permanent Hours: Monday-Friday, 38.75 hours per week
Benefits
Competitive bonus scheme25 days annual leave plus bank holidaysPension schemeOngoing training and developmentCareer progression opportunitiesSupportive and collaborative cultureEmployee wellbeing initiativesModern office environmentJoin a growing and successful business About the Company
Our client is a well-established and expanding organisation with a strong reputation for delivering exceptional customer service and delivering positive outcomes for its customers.
Due to continued growth, they are seeking an experienced Customer Service & Operations Manager to lead a high-performing team and contribute to the ongoing success of the business.
This is an excellent opportunity for a people-focused and commercially aware leader who enjoys developing teams, improving customer experiences and driving operational excellence.
The Role
As Customer Service & Operations Manager, you will be responsible for leading, developing and motivating a customer service team, ensuring exceptional service standards are maintained while achieving operational and commercial objectives.
This is a varied leadership role that combines people management, customer experience, operational oversight and continuous improvement. You will work closely with senior leadership to drive performance, enhance processes and support the continued growth of the business.
Key Responsibilities
Leading, motivating and developing a high-performing customer service teamManaging performance through coaching, mentoring and regular feedbackSupporting employee development and creating clear progression pathwaysConducting one-to-one meetings, appraisals and performance reviewsHandling challenging people conversations professionally and effectivelyDriving a customer-first culture across the teamEnsuring customer enquiries and issues are managed efficiently and effectivelyIdentifying opportunities to improve customer satisfaction and service deliveryMonitoring and analysing customer service KPIs and team performanceManaging operational performance and ensuring service excellence About You
Strong people management and coaching skillsExperience leading high-performing customer service teamsExcellent commercial awareness and business acumenProven ability to build and maintain strong stakeholder relationshipsExperience managing team performance and delivering constructive feedbackAbility to balance customer needs with business objectivesOperational management experienceStrong understanding of customer service metrics and KPIsContinuous improvement mindsetExcellent communication and organisational skillsConfident, professional and solutions-focused approachExperience working with a diverse customer base and a variety of stakeholdersAdaptable and comfortable working within a fast-paced environmentPassionate about delivering outstanding customer experiences In Return
This is an excellent opportunity to join a successful and growing organisation where you can make a genuine impact. You'll have the opportunity to lead an established team, influence customer experience, drive operational performance and contribute to the continued success of the organisation.
How to Apply
Please apply online.
To discuss this opportunity prior to application, please call and speak to Georgia or Georgie on .
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