About this role
EXO CLAIMS RECRUITMENT are delighted to be working with a dynamic and forward-thinking major UK insurer.
Due to continued growth, our client is keen to speak with candidates who have a background in automotive engineering.
They are particularly interested in candidates who are either:
Experienced motor mechanics looking to take the next step in their career and move away from working on the garage floor; orRecent graduates with a degree in Automotive Engineering who are looking to begin their career in an engineering-focused role. This is an excellent opportunity for someone looking to build on their existing automotive knowledge and develop their career beyond traditional workshop-based work.
Salary: Up to £33,000 depending on level of experience - plus extensive benefits
THIS ROLE IS HYRID WORKING (1 day a week in the office)
Job Purpose
Do you have strong technical knowledge of vehicle repairs and the confidence to make sound decisions? Are you a clear communicator who can explain complex information to customers, repairers and third parties in a simple and supportive way?
We’re looking for Motor Vehicle Image Engineers to join our client's Engineering team based in Manchester.
You’ll be working as part of a team, responsible for engineering and authorising vehicle repairs, producing inspection reports and making decisions regarding the settlement of claims for total loss cases.
Core skills we’re looking for:
Extensive vehicle make up knowledge.Competent in the use of automotive estimate systemsStrong customer service skillsAbility to work in a fast-paced team and businessStrong teamwork skills What’s Involved:
You’ll engineer and authorise vehicle repair costs in accordance with manufacturer’s methodology while taking all aspects of the claim into consideration.You’ll take technical calls, produce inspection reports, and make total loss decisions whilst authorising supplementary estimates.You’ll liaise directly with customers to ensure that claims are settled in the most appropriate manner to establish a correct market position for the vehicle, utilising vehicle valuation guides along with extensive market research.You’ll need to communicate effectively and appropriately with customers and network of third parties (including but not limited to network of repairers). This will often involve explaining potentially complex decisions made in a way that takes account of the recipient’s level of technical understanding. In making and communicating decisions with Policyholders will be key when managing repairs, total losses, cases involving unrelated damage, complaints and applying policy conditions/limits.You’ll need to be able to identify fraudulent activity through investigative practice and liaison with claims colleagues, to correctly identify and advise on vehicle modifications which are non-standard to original equipmentYou’ll be a support to the total loss valuation handlers, as required, by delivering the valuation and settling claims where vehicles which have been deemed beyond economical repair or have been stolen and unrecovered.You’ll engage with the network of third parties to develop a strong working relationship driving maximum efficiencies. Also support all aspects of the business to assist in the claims process for both insured and third party in order expedite settlement and minimise cost.You’ll need to work to agreed timescales and business parameters, ensuring all work is carried out within agreed KPI’s and SLA’s. Experience & Knowledge
Experience of working within the repair industry, mechanical / body.Experience of resolving complex customer / repairer problems / issues / complaints.Able to understand and interpret client requirements.Enthusiasm and a willingness to learn new skills.Extensive vehicle make up knowledge.Knowledge of relevant legislation – Financial Ombudsman Service (FOS) Financial Conduct Authority (FCA) Data Protection Act (DPA) Skills & Qualifications
Ability to prioritise and plan in response to customer/business drivers.Competent in automotive estimate systems.Strong negotiating skills for rate agreement and delivery.Enthusiasm and a willingness to learn new skillsExcellent time management skillsGood communication skills, both verbal and writtenGood time management and organisation skillsAdvanced computer literacy skills.Excellent time management skills. Behaviours
Commercially focusedSelf-motivated and enthusiasticAn organised and pro-active approachEmbrace, embed and incorporate the Company ValuesEmphasis on attention to detail and accuracyTakes initiative to make decisionsAbility to work on own initiative and as part of a teamA flexible approach and positive attitudeStrives to drive business improvements to contribute to the success of the business Ready to take on an exciting challenge? Apply now and become our client's next Image Engineer!