About this role
Senior Air Import Coordinator - Freight Forwarding - Heston - Competitive Salary DOE
About the Company
Our client is a leading international logistics and freight forwarding business providing comprehensive air freight, customs, transport and supply chain solutions to a diverse global customer base.
Due to continued activity within their air freight operation, they are looking to recruit an experienced Senior Air Import Coordinator to join their established Heston team.
As a Senior Air Import Coordinator, you will manage a high volume of air import shipments from origin through to final delivery, ensuring all operational, customs, transport, customer service and financial requirements are managed accurately and efficiently.
You will work closely with customers, overseas offices, warehouse and distribution teams, transport providers and internal departments to ensure shipments are handled professionally and with minimal disruption.
Senior Air Import Coordinator - The Details Competitive salary depending on experiencePermanent, full-time position4 on 4 off working pattern - daysOpportunity to join an established international logistics and freight forwarding businessHigh-volume air freight import operationBroad exposure across international air freight, customs and transportOpportunity to develop operational, customer service, customs and financial knowledgeSupportive and professional working environmentExcellent long-term career development opportunities Senior Air Import Coordinator - Requirements Previous experience within air import freight forwarding or logistics is essentialExperience processing a range of customs entriesStrong understanding of air import procedures and documentationExcellent customer service and communication skillsHigh level of accuracy and attention to detailAbility to manage multiple customers, shipments and customs clearances each dayGood financial awareness, including job costing and invoicingStrong organisational skills with the ability to prioritise workloads effectivelyAbility to work proactively and use initiativeProfessional approach to handling customer queries, issues, disputes and complaintsKnowledge of CargoWise and Sequoia would be advantageousAbility to remain calm and organised when working within a high-volume operational environment Senior Air Import Coordinator - Responsibilities Review and action shipment pre-alertsCoordinate with overseas origin offices and manage shipment information throughout the import processPrepare and process different types of customs entriesArrange transport and final deliveries in line with customer requirementsMaintain clear and timely communication with customers, origin offices and internal departmentsLiaise with customers by email and telephone, providing accurate shipment updatesMonitor shipments and proactively identify and resolve potential issuesComplete job costing and invoicing accurately and promptlyMaintain accurate and up-to-date shipment and customer records across operational systemsBuild and maintain effective working relationships with origin officesIdentify and resolve operational issues to minimise disruption to shipmentsSupport colleagues during periods of absence, holiday or increased workloadFollow company procedures and maintain high standards of customer service and operational accuracy About Us
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