About this role
Venn Group are working with an NHS organisation who are seeking an experienced Patient Services Officer on a three month contract.
Hybrid Working | £15.00 per Hour | 3-Month Contract | 37.5 Hours per Week
Key Responsibilities:
Manage patient concerns, complaints, claims and MP enquiries from receipt through to resolution.Investigate complex complaints and provide advice throughout formal complaints processes.Liaise with patients, healthcare professionals, senior stakeholders and external organisations.Prepare reports, monitor trends and support service improvement initiatives.Support conciliation meetings and ensure cases are managed within statutory timescales. Requirements:
Previous experience handling complaints or patient experience cases within a healthcare setting.Strong communication and stakeholder management skills.Excellent attention to detail and report-writing ability.Ability to manage a varied caseload and work to deadlines.NHS experience is desirable. This is an excellent opportunity for a patient-focused professional looking to make a positive impact within a supportive healthcare environment.
If you are interested, please get in touch with Iona Moir at Manchesters Venn Group.