About this role
General Manager
Birmingham | £55,000-£60,000 Basic + 10% Bonus + Excellent Benefits
Senior Retail Store Managers - Ready to Take Your Leadership Career in a New Direction?
You've mastered the art of running a successful, high-performing operation.
You've led large teams, driven commercial performance, delivered exceptional customer experiences and maintained outstanding standards in demanding, fast-paced environments.
But perhaps you're ready for something different.
An opportunity to take everything you've learned in retail, hospitality, hotels or leisure and apply it in a premium, service-led environment where people, customer experience and operational excellence come first.
We're recruiting on behalf of a growing, premium organisation looking for an experienced General Manager to lead a large, customer-focused operation in Birmingham.
This is an exciting opportunity to transition into a different sector, offering greater autonomy, genuine career progression and an improved work-life balance.
The Role
You'll take full ownership of a busy operation, leading your team to deliver an exceptional customer experience while driving performance and maintaining the highest operational standards.
You'll be responsible for:
Leading, coaching and developing a high-performing teamDelivering exceptional customer experiences and service standardsDriving operational performance, efficiency and complianceCreating a positive, engaging culture where people thriveManaging budgets, KPIs and overall operational performanceTaking ownership, making decisions and leading from the front Who We're Looking For
We're particularly keen to hear from experienced:
Senior Retail Store ManagersFlagship Store ManagersRetail Area / Cluster ManagersHotel General ManagersHospitality Operations ManagersLeisure General Managers You'll be a confident, commercially aware leader with experience managing large teams and complex operations.
Most importantly, you'll have a genuine passion for people, exceptional customer service and developing high-performing teams.
Previous experience in the sector isn't required. We're looking for proven leadership ability, operational expertise and the ambition to succeed in a new environment.
What's On Offer?
£55,000-£60,000 basic salary10% annual bonusExcellent benefits packageImproved work-life balance compared with traditional retail and hospitality rolesGenuine career progression within a growing organisationA rewarding, people-focused leadership role with real autonomy Ready for Something Different?
If you're a successful Senior Retail, Hotel, Hospitality or Leisure Manager looking to step away from traditional sector demands without sacrificing responsibility, salary or career progression, we'd love to hear from you.