About this role
Reporting to the Advice Quality Manager, you’ll play a key role in supporting high standards of financial planning advice and ensuring good client outcomes. Through independent quality assurance, you’ll provide valuable insight into advice quality and contribute to continuous improvement and “right first time” outcomes. Your success will be measured by the quality and timeliness of your QA activity, your contribution to reducing recurring file quality errors, and your ability to identify and escalate emerging trends and risks.
What you’ll be doing
Advice Quality & Suitability Reviews –You’ll review suitability reports and associated client files against FCA requirements and internal standards, assessing the quality and suitability of advice and highlighting opportunities for improvement to support consistently high-quality client outcomes.
Outcome Testing –you’ll conduct outcome testing to ensure advice delivers good client outcomes in line with Consumer Duty requirements. You’ll assess whether recommendations are suitable, clear, and aligned with the clients’ needs
Theme & Trend Analysis –you’llidentify the recurring themes and trends in file gaps, advice quality, and errors, escalating issues to the Advice Quality Manager. You’ll support the development of insights to improve advice standards
Quality Assurance & Remediation –you’llprovide constructive feedback to advisers and supervisors, monitor the completion of remedial actions, and support initiatives to reduce repeat errors and improve overall advice quality
Management Information & Reporting -you’llmaintain accurate records of QA activity and file review outcomes. You’ll contribute to management information (MI) and reporting on advice quality trends and risks. You’ll support the production of oversight reports for governance forums
Stakeholder Engagement -You’ll work closely with the T&C, Risk & Compliance, and Advice teams to drive continuous improvement, provide feedback that supports adviser development, and contribute to initiatives that promote excellent outcomes
What expertise you’ll bring to the role
The mandatory criteria you’ll need are:
Level 4 Diploma in Regulated Financial PlanningStrong understanding of suitability, advice standards, and FCA requirementsExperience reviewing financial planning files and suitability reportsExcellent attention to detail with a proactive, outcome-focused approachStrong analytical thinking skills with the ability to provide constructive challengeCollaborate effectively with colleagues and stakeholders to achieve positive outcomesAdaptability and Resilience The worthy skills to bring which would be beneficial to the role are:
Experience within Advice Quality, T&C or Compliance functionsChartered StatusKnowledge of Consumer Duty and outcome testing frameworks What’s in it for you?
A competitive salary25 days holiday per year, increasing to 28 days with continuous length of service (plus bank holidays)Flexible working opportunitiesA strong employee benefits package, including but certainly not limited to private medical insurance, group income protection, EAP, days off for volunteering, and free healthy breakfast options in the office Who are we?
Ascot Lloyd is one of the UK's leading independent financial planning and wealth management firms, providing expert advice on pensions, investments, retirement planning, tax and estate planning to help clients achieve their long-term financial goals. With over 39,000 clients and 200 financial advisors, we provide clear, jargon free, financial advice that simplifies the complexities of finance into actionable steps.