About this role
Handling incoming requests/complaints from customers by e-mail or other social media platforms and managing their inquiries or requestsUsing of company’s policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial inputProviding information on complaints regarding specific products as well as servicesSelling additional services by recognizing opportunities to up-sell accounts; explaining new featuresEscalating mails with complex queries to appropriate staffRecognizing, documenting, and informing the supervisor regarding the trends in internal and external customer interactionResolving customers’ issues and providing adequate resolution, via the troubleshooting techniques. Must have a minimum of one (1) year contact center experience at The GIG GroupMust currently be a part of the outbound teamStrong Social Media SkillsProfessional writing and reporting SkillsExcellent Customer service skillsGood working knowledge of the CRM systems Result and Service Oriented (Able to follow through)Creative problem solving with good eye for detailsAbility to efficiently display basic Marketing/Negotiation skillsAbility to multi-task, work to deadline and under pressure