About this role
Scope of Position
To timely process and consolidate air export shipments, while ensuring consistent communication with branches and providing an exceptional customer service.
Tasks and Duties
To conduct daily consolidation planning and booking with carriers
Ensure smooth and timely freight process flow
Receive and update shipment status in a timely manner
Ensure accurate and timely data entry into our operating system
Track and Trace Air Export shipments
Interact with branches in arranging their international shipments, meeting / exceeding customer service standards
Coordinate with our contracted service providers in procuring space and services at a competitive cost level
Monitor and manage the best consolidation to maximize the yield and profitability while meeting customer’s service requirements
Make sure correct and timely cost protection and billing in operating system
Timely check and verify airlines’ billing statement, EQ report (if applicable) and work with accounting for timely payment to our service providers (airlines, other SPs)
Contribute to maintain strong relationships with service providers (Airlines, trucking companies, and others)
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements
Understand department process flow, constantly looking for areas of improved efficiency
Meet KPI standards, as per the company’s procedures
Overseas communications
Other tasks assigned by company or managers
This section lists desired qualifications for the job and may be edited to the specific job role.
College graduate or above
2-3 years’ related experience and/or training on airfreight or related industry; or equivalent combination of education and experience
Global logistics industry knowledge
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Pro-active, strong organizational skills
Good computer skills (Excel, Word)
IATA/FIATA and Hazardous Materials certification a plus
Fluent in English and Japanese (business proficiency required for customer communication, email correspondence, and telephone support).
Expeditors offers excellent benefits:
Paid Vacation, Holiday, Sick TimeHealth Plan: MedicalLife InsuranceEmployee Stock Purchase PlanTraining and Personnel Development ProgramGrowth opportunities within the companyEmployee Referral Program Bonus