About this role
Key Responsibilities:
Work with the team to provide 24/7/365 coverage in a global Command Center.Shipment Alert ManagementMonitor shipments flagged by the automated system as alerts/exceptions (e.g., delays, routing errors, missed pick-ups, theft/tampering, etc.)Classify and prioritize alerts based on urgency and business impact.Engage with internal stakeholders, shippers, destinations, and external transportation providers to work to endeavor it’s resolved by the responsible party.Tracking & TracingProactively track shipments from origin to destination using the third-party platform.Provide real-time status updates and escalation alerts for critical shipments.Verify carrier compliance with SLAs (Service Level Agreements) using third-party platform data visualizations and dashboards.Transpose shipment information from documents, or other sources into the system, ensuring accurate and timely data entry.Create reports including post shipment, incident, and violation reports.Understand documented customer requirements and correctly interpret this information to fulfil customer instructions and expectations.Interact with customers and providers to address any issues/questions that may arise while shipments are in transit.Contribute to development of strong relationships with service providers and vendors.Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.Comply with regulations at all times. This includes internal policies and procedures such as Standard Operation Procedures (SOP) and external government regulations or customer’s policies / requirements.Understand department process flow, constantly looking for areas of improved efficiency.Escalate problems to Management when necessary.Meet company standards of 52 hours training per year per employee.Attend training classes when required.Complete mandatory training when required. Knowledge:
Knowledge of air, road and ocean transportFamiliarity with equipment used such as software and GPS tracking devicesFamiliarity with emergency/incident response protocols and processesSkills:
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive resultsPro-active, strong organizational skillsGood computer skills (Outlook, Excel, Word, PowerPoint)Fluent in EnglishAdditional language skills (preferred)Respect for global regulatory compliance procedures and integrity to always uphold themBehaviours:
Positive and willing to help attitudeAptitude for resolute questioning to find the root cause when given incomplete informationSense of urgency and quality-obsessed approach to timely and accurate informationAdhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and VisionaryEducation and Experience:
Degree preferred, but not requiredAt least 2 years of logistics experience, ideally in Air Import/Export, Transcon or Customs. Expeditors offers excellent benefits
Paid Vacation, Holiday, Sick TimeHealth Plan: Medical Insurance (including immediate dependent)Life InsuranceEmployee Stock Purchase PlanTraining and Personnel Development ProgramGrowth opportunities within the companyAll your information will be kept confidential according to EEO guidelines.