About this role
Summary:
Working under the direction of Expeditor's Miami Branch Customs Brokerage department, the FTZ Coordinator will be an onsite resource at customer's FTZ responsible for day to day customs transactions activities, compliance support and a key liaison between FTZ's Administrator, the Brokerage team, and other key internal stakeholders. Coordinator will report to Expeditors Customs Brokerage department and assist with reporting, record keeping and other FTZ operational and Customs compliance aspects in order to meet customer SOP and key KPI metrics. Candidate should have 1-5 years experience in FTZ operations, Customs Brokerage and US Trade Import/Export Trade Compliance.
Help ensure timely and accurate processing of FTZ transactionsEnsure all customers standard operating procedures are followed as per the SOP.Ensure accurate and timely data entry into our operating system and FTZ's ICRS Monitor shipment reports to ensure total customer satisfaction.Cross-functional coordination working closely with FTZ Administrator while meeting Customs Brokerage Dept objectivesBuild and maintaining strong relationships with customers and governmental Customs organizations.Assist the manager, supervisor and Team Lead in timely responding to customer requestsAssist in retention calls and and align with customer's initiativesProactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.Monitor FTZ exception reporting, monitor data interfaces and transaction flows between Broker and FTZ platform, promptly escalate any issuesAssist in reviewing inventory discrepancies and provide support as neededAbility to work independently onsite while maintaining regular communication with leadership located in different city. Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.
Global logistics industry knowledgeGood knowledge of customs brokerage process and system essentialGood knowledge of incotermsCustomer focusExpeditors’ applications and system knowledgeSoftware proficiency, especially Microsoft Office (Excel, Word etc.).Written and verbal communication skills; English proficiencyEffective interpersonal skills, including listening, providing feedback, and teamworkProblem solvingProcess improvementProactive, strong organizational skills; time managementSelf-reflecting and open to feedbackInitiative and ability to work in autonomyReinforcing company culturePrior FTZ experience or working knowledge preferred Expeditors offers excellent benefits:
Paid Vacation, Holiday, Sick TimeHealth Plan: MedicalLife InsuranceEmployee Stock Purchase PlanTraining and Personnel Development ProgramGrowth opportunities within the companyEmployee Referral Program Bonus