About this role
As a Material Handler / Inside Sales Associate, you will be responsible for managing customer orders from initial inquiry through fulfillment, while maintaining warehouse operations. You will pick, pack, and ship customer orders, count and verify incoming vendor material and customer returns, and provide exceptional customer service through sales assistance, quotations and strong customer service. Your attention to detail and customer-focused approach will ensure the highest level of customer satisfaction and support revenue growth.
To experience success in the position, you will:
Provide a professional and consultative atmosphere for our customersUphold our core values and ethics with every interactionWork safely and effectively as a teammateBe comfortable multitasking when assisting customers, supporting sales inquiries, and managing warehouse operationsKnow how to safely operate a forklift and other material handling equipmentBe courteous, friendly, and build lasting relationships with customers and vendorsDevelop and apply comprehensive product knowledge to support customer needs and sales opportunities
Job Duties and Responsibilities
Follow all Health and Safety rules and legislation while performing job functionsLoad and unload trucks, operate forklift and other material handling equipmentReceiving duties include:Upon unloading vendor shipments or customer returns, obtain the packing slip and verify material received. Note any discrepancies or damaged materialPrint and verify the computer receiving documents and enter material received into the computer systemIdentify special order material and damaged material and store in proper locationNote all shipping discrepancies on freight carrier's Bill of Lading, initiate freight claims and forward paperwork to appropriate teammatePicking, packing, and shipping duties include:Pick material for customer orders, counting and comparing items to the shipping documentationAssemble material and pack appropriately for pick up or shipment to customerComplete documentation for any shipments being delivered via third party carrier or requiring Transportation of Dangerous Goods documentationInside Sales Support responsibilities include:Assist customers at the counter by answering product inquiries, providing recommendations, and processing ordersSupport sales teammates by gathering product information, preparing quotes, and addressing customer requests about product specifications and packagingIdentify and communicate customer needs and sales opportunities to the sales teamMaintain product knowledge to effectively support customer inquiries and contribute to sales conversations
What we are looking for from you:
Grade 12 diploma or equivalent; College and/or University degree an assetA minimum of 1 year of warehouse experience preferredOutstanding customer service and verbal communication skillsAble to develop comprehensive product knowledgeAbility to learn to safely operate a forklift and any other material handling equipmentPossess a high level of attention to detailAble to learn and operate the applicable software system used to process ordersIntermediate math skillsPreferred Skills
Previous experience with or knowledge of products sold at the Profit CentreExperience using M3, Word, Excel, and Outlook
Salary Range - 45,000 - $0,000
EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.