About this role
At Eataly, this role is referred to as a Storyteller. This role is about much more than offering samples—it is about sharing a love for Italian food and the stories behind the products. A Storyteller connects with customers, introduces them to authentic Italian specialties, and helps them discover the people, regions, traditions, and craftsmanship that make each product special.
This is a hospitality and education position designed for a charismatic communicator who loves Italian food, history, and culture. A Storyteller reports to the Dry Market Manager.
Hosts scheduled tasting sessions at our dedicated tasting stations for customersOversees the daily setup, execution, and breakdown of tasting stations, ensuring pristine presentation, visual appeal, and strict adherence to food safety standardsManage inventory for tasting supplies and sampling products, minimizing waste while maximizing the impact of guest interactionsWorks towards daily and weekly sales targets by converting product samples into completed retail purchases and brand loyaltyAssists customers by sharing product knowledge, educating them on how our products are traditionally used and suggests pairings, recipes, and serving ideasBrings products to life by sharing captivating narratives regarding their geographical origins (DOP/IGP status), historical significance, and the traditional methods used by our artisanal producers in ItalyShares our passion for regional Italian specialties, from artisanal cheeses and cured meats to pasta, sauces, olive oils, sweets, and other authentic productsCreates memorable experiences that turn a tasting into a journey through ItalyOther duties as assigned Warm, outgoing, and engaging communication style with a heavy focus on customer serviceHands-on experience and knowledge of Italian ingredients, regions, traditions, and producers is an assetConfidence in explaining products and sharing personal recommendations.Hospitality-minded, with a strong understanding of creating memorable customer experiences.Previous experience in a high-volume retail setting preferredJob Requirements
Availability to work onsite with a flexible schedule including nights and weekendsAbility to lift up to 50 poundsAbility to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squattingCompensation
Compensation for this role is CAD $20.00-$22.00 hourlyThis position has been posted to fill a current vacancy Benefits and Perks
Paid Time OffPaid Parental LeaveFree family meal dailyDiscounts at EatalyClasses on products and Italian cuisineReferral bonus programand more!Eataly is committed to creating and maintaining a workplace that is free from harassment and discrimination under the Ontario Human Rights Code. The Company’s policy is not to discriminate against any applicant or employee on the basis of a prohibited ground enumerated by the Ontario Human Rights Code (e.g. race, colour, creed (religion), place of origin, sex (including pregnancy, gender identity), sexual orientation, age, family status, or disability). Eataly also prohibits harassment of applicants and employees based on any of these prohibited grounds. Eataly welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please advise Human Resources if you require accommodation. Further, it is Eataly’s policy to comply with all applicable provincial and federal laws regarding background and criminal record checks in making hiring decisions.