About this role
Gather Insights About the Client's Context & Objectives
Listen and understand client context, display deep understanding of client marketing and communications objectives and challenges / pain pointsIs an expert on our clients' brand, structure and industry and ensures our deliverables are aligned with client objectivesGradually pick up organizational dynamics/politics to help steer us clear of issuesActively listen and probe to gather client requirements (and sometimes even anticipate unstated needs)Manage Our Relationship With Clients
Serve as DA’s primary representative at the client – the person who will handle the main day-to-day point of contact for all things related to the accountEmcees or leads client meetings and presentations. Is ultimately responsible and actively manages the creation of clear and compelling meeting documents (e.g., presentations, meeting minutes, etc.)Learn client’s industry sector and stay up-to-date with digital marketing & technology trends to establish a credible and influential voice in client discussionsBuild / Strengthen Relationships
Builds strong, long-term client relationships and maintain frequent contactRoutes and ensures we address client queries effectively and in a timely manner; efficiently gather and transmit client feedback to the team as neededConduct periodic account reviews (usually quarterly) to gauge delivery according expectations and client satisfactionBuilds trust and maintains strong client relationships; instills confidence and ensures clients will accept our best ideas and strategies
Direct / Oversee Our Work & Deliverables
Work with leadership team to set digital strategies at your assigned accountsWork with the project team to manage timely completion of all contractually agreed to deliverablesBe aware of and able to articulate client's digital strategy and help set project success criteria and KPIs and work with team to deliver reports or dashboards on web performance metricsConduct Business Development
Maintain responsibility for timely invoicing and processing of our paymentsIdentify and/or suggest opportunities for account expansion or new projects
Lead! By Helping Guide the Client and Our Team
Drive Outcomes, Profitability and Productivity across your Account
Strong problem solving skills and willingness to roll up one’s sleeves to get the job doneSkilled at working effectively with cross functional teams in a matrix organizationEstablished presentation and writing skills -- excellent in both verbal and written communicationsPolished, poised, professional, and can develop a strong client presenceAmbitious, willing to work hard, and are looking to advance your careerWell organized, can handle stress, ambiguity and deadlines. Conversant in Digital Marketing and have a willingness and capacity to learnSaudi nationality, knowledge of Saudi culture, and fluency in English/Arabic language are preferred but not prerequisitesAmbitious, willing to work hard, and are looking to advance your careerWell organized, can handle stress, ambiguity and deadlines. At least 3 yrs of experience in Marketing / Advertising. University education, agency experience, and experience with digital marketing (managing large accounts), social media, and e-commerce is a plus All your information will be kept confidential according to EEO guidelines.