About this role
Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.Providing engaging text, image and video content for social media accountsResponding to comments and customer queries in a timely mannerSet and implement social media and communication campaigns to align with marketing strategiesProvide engaging text, image and video content for social media accountsRespond to comments and customer queries in a timely mannerMonitor and report on feedback and online reviewsOrganize and participate in events to build community and boost brand awarenessCoordinate with Marketing, PR and Communications teams to ensure brand consistencyLiaise with Development and Sales departments to stay updated on new products and featuresBuild relationships with customers, potential customers, industry professionals and journalistsStay up-to-date with digital technology trends
Proven work experience as a community managerExperience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)Ability to identify and track relevant community metrics (e.g. repeat attendance at events)Hands on experience with social media management for brandsAbility to interpret website traffic and online customer engagement metricsKnowledge of online marketing and marketing channelsAttention to detail and ability to multitaskStrong problem solving skills and willingness to roll up one’s sleeves to get the job doneSkilled at working effectively with cross functional teams in a matrix organizationExcellent written and verbal communication skillsPolished, poised, professional, and can develop a strong client presenceA ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.Ambitious, willing to work hard, and are looking to advance your careerWell organized, can handle stress, ambiguity and deadlines. At least conversant in Digital and have a willingness and capacity to learnKnowledge of Saudi culture and fluency in both English/Arabic language are a plus.
All your information will be kept confidential according to EEO guidelines.