About this role
What you’ll do
Support customers mainly via chat and emailProvide clear, professional, and timely solutionsDocument customer interactions in the CRM systemFollow established procedures and quality standardsEscalate more complex cases to the relevant teamsWork with multiple systems and platforms simultaneously What we’re looking for
Romanian – C2 / native levelEnglish – B2Excellent written and verbal communication skillsGood computer literacy and attention to detailAbility to multitask and follow processes accuratelyPrevious customer support experience is an advantageWillingness to work on shifts What we offer
€1,483 gross monthly base salaryUp to €113 gross monthly performance bonusUp to €51 gross weekly CSAT bonusUp to €15 gross daily CSAT bonus€62 monthly food vouchers€500 welcome bonusPermanent employment contract€1,000 relocation bonus if you relocate to Varna from another location21 days of temporary hotel accommodation in VarnaAdditional health and life insuranceTransportation allowance21 days paid annual leaveProfessional training and development opportunitiesInternal career growth and promotion opportunitiesModern Varna office with comfortable relaxation areas Working schedule
8-hour shifts, 5 days per weekProject operating hours: 08:00–23:00, Monday–SundayPlease note that the project may move to a 24/7 schedule in the futureLocation: Varna, Bulgaria – office-based
Start date: 16 November 2026
Moving to Varna?
If you're currently living outside Varna, we can support your relocation with €1,000 international relocation bonus + 21 days of temporary hotel accommodation.
Ready to take the next step? Apply now and become part of Sutherland Bulgaria!