About this role
Customer Analyst
London (Hybrid, 3 days per week in office) | £50,000 | 12-Month Fixed-Term Contract
This is an excellent opportunity for a Customer Analyst to join a growing organisation and play a key role in shaping customer and commercial decision-making. You'll work across customer, retail, and financial data, delivering insights that directly influence strategy, performance, and customer experience.
The Company
They are a customer-focused business that places data at the centre of decision-making. With an established presence and a strong focus on growth, they are continuing to invest in analytics capabilities to better understand customer behaviour and commercial performance. You will join a collaborative environment where data is valued and insights have genuine impact across the organisation.
The Role
As a Customer Analyst, you will turn complex customer and commercial data into clear, actionable insights.
Key responsibilities include:
* Producing analysis and recommendations to support key commercial and customer-focused decisions. * Building and maintaining KPI dashboards and reporting using data visualisation tools. * Analysing customer behaviour, purchasing trends, retention metrics, and customer satisfaction. * Delivering regular customer insight reporting on product performance, purchasing patterns, and seasonal trends. * Supporting store and channel performance analysis to identify growth opportunities. * Defining customer segments and measuring the effectiveness of customer engagement campaigns. * Conducting A/B test analysis and campaign performance reporting. * Partnering with stakeholders across Customer Experience, Retail, Finance, and Analytics teams to drive data-led decision making. * Supporting forecasting, performance measurement, and commercial modelling initiatives.
Your Skills & Experience
* Strong commercial experience in a Customer Analyst, Customer Insights Analyst, CRM Analyst, or similar analytics role. * Experience working with large customer, retail, e-commerce, or transactional datasets. * Strong SQL capability. * Experience using data visualisation tools such as Power BI, Tableau, or Looker. * Ability to communicate insights effectively to both technical and non-technical stakeholders. * Experience with customer segmentation, customer lifecycle analysis, campaign measurement, and reporting. * Exposure to Snowflake or similar cloud-based data platforms is beneficial. * A curious and proactive approach to problem-solving.
How to Apply
If you're a Customer Analyst looking for a highly visible role where your insights will directly influence business decisions, apply today.