About this role
-Provide end user desktop / phone support to deterine and resolve end user support issues.
-Will require reimaging/imaging of laptops, desktops and thin clients on-site.
-Opening and closing tickets.
-Matching PO's with deliveries and acceptance of deliveries.
-Working directly with customers for the acceptance and delivery of hardware that has been repaired or configured for initial login by a new staff member.
-Managing your specific ticket queue.
-Adding and troubleshooting hardware such as hard disks and memory.
-Troubleshoot encryption and system configuration issues.
-Creation of mailing labels for accurate shipping and tracking as well as receiving and documentation of receipt
Requirements:
Win XPWin7Support helpdesk Microsoft OfficeGoogle Apps VPN / Remote ConnectivityMobile Device Support (Andriod, iOS, Blackberry devices)Relevant desk side experienceMAC (OSX) supportTelephone Support using remote tools.Ticket Management knowledge (Remedy).Ability to make sound decision on the fly, to meet the customers needed.Ability to manage multiple issues at one time.Ability to work well as part of a team.Ability to clearly communicate with customers to ensure they understand issues, and how they will be resolved via email, phone and personal contact.
12 Months ContractMay require after-hours and weekend work and OT may be required