About this role
Requirements:
Recent Phone support experience in a call center or comparable environmentSupported a group of at least 200 clientsHands-on knowledge of Windows 7, MS Office modulesGood knowledge of network concepts and MS Active Directory
Provides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes). Answers questions regarding system procedures, online transactions, systems status and downtime procedures, and is typically located within a call center. Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems. Maintains a troubleshooting tracking log ensuring timely resolution of problemsExpands skills in own work area within an analytical/scientific method or operational processApplies experience and skills to complete assigned work within own area of expertiseWorks within standard operating procedures and/or scientific methods All your information will be kept confidential according to EEO guidelines.