About this role
Responsibilities:
• drive standardization and improvement initiatives across markets in alignment with the agreed Target Operating Model and process governance; • take ownership of project execution, coordination, and delivery tracking through to measurable and sustainable benefits realization; • identify and implement process improvements and efficiency opportunities based on data analysis, root-cause investigation and capacity assessment; • translate business needs into practical, process and system-oriented solution; • recommend and support the selection of the right approach (process changes, automation, reporting, system enhancements); • leverage digital tools, automation and AI to improve efficiency and decision-making and translate opportunities into practical solutions with IT and digital teams; • facilitate workshops and structured problem-solving sessions to challenge existing practices, align stakeholders and drive decisions; • ensure alignment, transparency, and consistent follow-up with stakeholders; • support alignment of global standards with local operational needs in collaboration with Process Owners and operational teams; • drive change adoption and ensure improvements are sustained after implementation.
Requirements:
• minimum 5 years in process improvement, Business Excellence, Continuous Improvement, transformation or consulting (or equivalent), including at least 3 years of relevant SBO process experience within international, SSC or GBS environments; • practical exposure to digital solutions (automation, analytics, AI or similar) with demonstrated ability to apply them to business problems; • knowledge of SAP S/4HANA - nice to have; • strong communication and stakeholder management skills including experience facilitating cross-functional workshops and influencing senior stakeholders; • structured, well-organized, and solution-oriented mindset supported by strong analytical and root-cause problem-solving skills; • ability to take ownership and drive execution of complex, cross-functional projects independently, delivering measurable and sustainable results; • understanding of end-to-end processes and system dependencies with strong knowledge of SBO operations and their upstream/downstream interfaces; • fluent English at C1 level; • proven experience applying structured improvement methodologies (Lean Six Sigma or equivalent).