About this role
- Third party Management strategy execution
- Service delivery/go-to-market model
- Account Management
- GoTo Person for Miele Service Partners, Subcontractors and spare part wholesalers
- Responsible for the management and operations of Miele Service Partners and Sub-Contractors
- Performance Management
- Measuring performance against defined KPIs and targets
- MSP Field Service efficiencies
- MSP repair quality and field observation
- Revenue growth
- Consumption of Spare Parts and correctness of usage
- Warranty performance
- Strategic execution : collaborate with the field service managers for activation and desactivation of service partners, with the intention to optimize response time and costs
28.000-30.000 EUR annually