About this role
Customer Fulfillment Analyst (Aviation)- - - - - - - - - - - - Inspire Motion for Life with Michelin!
A pioneer of engineered materials, Michelin is building the world’s leading manufacturer of life-changing composites and experiences.
Join our Michelin Thailand as a Customer Fulfillment Analyst, Bangkok based today to move your career forward, unlock exciting opportunities, and be part of a world-class organization committed to a better, more sustainable world.
WHY MICHELIN APAC?
• Career Progression: Start your career adventure and build the skills and experience to develop in new directions. • Wellbeing and Inclusion: At Michelin Thailand experience a supportive, inclusive culture that creates space for collaboration and new ideas. • Become A Player In A Dynamic Global Brand: At Michelin, we deliver products and experiences that transform everyday moments into extraordinary ones. Join us on our journey to innovate, and contribute to exciting projects that impact our world.
MISSION :
In this role, you will Manage the end-to-end operational relationship with the customers/partners to meet service commitment and improve customer satisfaction. It includes forecast requirement, order and logistic execution and customer request management
Short-term forecasting: • Captures customers short-term forecast requirements • Proposes short-term sales forecasts, based on the analysis of customer elements (OE) • Alerts the relevant partners of major variations in requirements/forecasts. Manage Order & delivery: • Captures, records and commits customer orders according to customer needs, agreement and defined service level • Proposes product alternatives in case of phase-out or shortage • Coordinates and optimizes the deliveries in accordance with customer/partner requirements
Manages the advanced-stocks: • Has the quantities required delivered in shipping facility to secure on-time supply to the customer • Detects stock variance and implement corrective actions
Organize transport: • Handle journey tracking • Prepare the relevant documents, including necessary documents for the invoicing and customs operations to proceed correctly
Monitor Execution: • Manually plans the non-automated orders/loads issued, in accordance with customer commitments • Handles customer orders portfolio and monitors execution • Liaise with the relevant partners to ensure on-time deliveries and service commitment • Proactively alerts customer in case of any event, delay or failure regarding the service commitment and engages in the search for a solution to the customer • Applies corrective actions in the relevant applications • Informs and follows up with customers
Manage Request: • Captures all customer’s requests & claims (physical, value, quality) • Analyses and provides issue resolution or appropriate answer, including • Handling non –invoicing alerts or invoicing rejections • Reconciling customer disputes associated with claims and past due reconcilement • Contacts, follows up and closes the loop with customer • Performs root cause analysis and implements corrective actions to eliminate reoccurrences. • Shares recurring problems with the relevant internal partner(s) in order to find solutions
Apply and improve work methods: • Contributes to continuous improvement to enhance work methods and customer satisfaction
WHO WE ARE LOOKING FOR:
• Bachelor’s degree in Business Administration, Supply Chain Management, Logistics or related field • 3–5 years in customer service and order management • Proven track record handling customer forecasts, order commitment, and end‑to‑end delivery follow-up • Practical experience resolving customer requests, claims, and invoicing disputes • Customer‑centric orientation with strong communication skills to engage internal and external stakeholders • Problem‑solving and analytical mindset; ability to perform root‑cause analysis and follow up corrective actions • Ability to prioritize in a fast‑moving environment and manage multiple customers/orders concurrently • Collaborative team player who can coordinate across multiple functions • Business Proficiency in English and Thai language
*Only shortlisted candidates will be contacted
Bangkok Office : The 9th Tower (MRT Rama 9) Hybrid Working Policy