About this role
Brief Description of the Position:
• Optimise quality of service, business growth and customer satisfaction, as well as maintain and build relationships with customers of KSB Pumps & Valves through enhanced communication and client liaison skills, together with appropriate propositions and ethical sales methods and preparation and submission of quotations • Record, Analyse, Report and administer according to systems and requirements (CRM) • Attend regular client visits, necessary to perform duties and aid business development • Read and understand technical drawings and product data sheets • Handle all aspects relating to Sales, comprising obtaining enquiries/ Tenders, putting together quotations and converting to orders when orders are received • Establish and maintain customer relationships and support • Contact with clients on products and updates • Support and training on pumps and valves as and when required • Solve problems; Provide support with queries and technical information as and when required • Liaise with Consultants, Project Houses and end users • Obtain prices from suppliers for quoting purposes • Track and expedite orders through the system • Provide customer updates on the progress of orders – when requested • Arrange kick-off meetings with KSB staff • Attend project meetings; Collect and Deliver all documentation • Comply with and enforce all KSB Pumps & Valves (Pty) Ltd policies and procedures, as well as carry your duties in a manner which conforms to current Health and Safety legislation, upholding KSB Pumps and Valves (Pty) Ltd Health and Safety Policy • Carry out all other reasonable tasks that may be delegated from time to time • Assist fellow employees with daily functions as and when required