About this role
Team Description & Purpose of Role: The ICT 1st line Engineer is responsible for Global end-user support and maintenance of various desktop/infrastructure related systems and processes including Windows domains and phone systems and devices. Job Responsibilities:
• Provide technical support to users via ticket system, phone calls, chat, emails and covering hardware and software products • Troubleshooting, imaging, install, maintain, upgrade, and configure company-wide systems and programs as needed to support the needs of the organization • Provision equipment (laptops, desktops, accessories, etc.) for new hires, and configuring equipment. • Manage user and computer accounts Active Directory, Email, SCCM, Office 365, VPN. • Work closely with the Networking team to resolve various network connectivity issues • Understand about ITIL or similar methodology will be considered an advantage • Miscellaneous IT related tasks, assigned as needed by manager Experience Required:
• Windows 7 / Windows 10 and Microsoft product 1st line troubleshooting • Knowledge and interest at least in one of the following areas: Active Directory, Exchange 2013/2016, Office 365, Skype for Business, End-user OS (Windows), • Good Network skills – TCP IPv4, IPv6, DNS, DHCP, Routing etc. • Strong command of English language, written and spoken • Strong hardware knowledge of PCs, laptops etc. • Strong configuration knowledge of MS Office, Laptops and Desktops • Strong sense of urgency and problem-solving skills Person Specification:
• Team worker with good communication skills • Responsible, motivated, mobile and flexible • Able to learn and adapt in a rapidly changing environment • Professional and customer focused work ethic (role will entail having to interact with key senior management) • Flexibility in working hours – often providing cover until 7pm, but also must be flexible in terms of hours of work around the needs of the business • Capable of lifting and moving PCs, IT equipment etc. • Fluent English language skills essential
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