About this role
The primary purpose is to ensure immediate response to problem situations and effective resolution of all real and potential outages. Problem Determination and Resolution
Purpose: Support two or more mainframe systems and all attached peripheral devices and connectivity to all devices. Software and devices include:
Multi Image Manager (MIM),Top Secret,z/OS MVS,JES3 functions,Central Processing Units (CPUs),Direct Access Storage Devices (DASD),Automated Cartridge Systems (ACS),Virtual Tape Systems,cartridge tape drives,coupling facilities,network devices,ESCON and FICON directors, andconfiguration charts of the SSC facility.
Activities:
Identify and resolve problems on a complex large-scale mainframe including its peripheral equipment and network hardware and software.Analyze and immediately develop solutions relative to systems software, computer hardware, or application program problems.Provide technical direction and input on the isolation and resolution of hardware and software problems. Monitor performance levels of large-scale systems and network complexes to ensure system resource availability.Interface with SSA software components to resolve application and Operating Systems (OS) problems.Work directly with vendors, software technicians, and facilities personnel to maintain the highest level of processing possible.Research and gather information to support problem resolution using COMM dumps, stand-alone dumps (SAD), JES3 dumps, LOGREC, OPSLOG, RMF and SYSLOG information.
Skills/Experience:
Monitor WebSphere MQ and Application Server to identify/isolate problems.
Monitor systems utilizing various monitoring tools including Omegamon/Omegaview, Tivoli ITCAMS, CICSplex, and ABEND Aid to identify/isolate problems.
Monitor DB2, Oracle, and IDMS database subsystems to identify/isolate problems
Recommend dynamic changes to CICS region setting to correct or contain CICS problems
All your information will be kept confidential according to EEO guidelines.