About this role
Provide ongoing SharePoint administration services.Provide third-level technical support for the setup and creation of SharePoint sites and support the SSA community in developing such. Provide troubleshooting of SharePoint problems and user community questions as necessary. Provide third-level support to problem records opened by end-users and representatives.Make recommendations for modifications, as applicable.Assist and train SSA personnel in the area of SharePoint Services and how it relates to SESS. Training is meant to be of the casual, on-the-job variety.Troubleshoot and resolve technical problems using research tools such as Microsoft TechNet, Microsoft Online, and Resource Kits.Communicate and attend meetings with OTSO team members and other SSA divisions if necessary.Document problems and issues. Document solutions for preventive maintenance. Submit to the Task Manager.Document problems using CAPRS. Extraordinary problems will be reported to the Task Manager upon recognition.Configure, implement and support hardware relating to virtualization, including networking and SAN devices.Coordinate with other support entities in OTSO to resolve large scale issues with the SESS infrastructure Deliverables:The contractor shall provide the Task Manager with a Preventive Maintenance Report via email. This document should detail solutions for preventive maintenance. The due date will range from 1 day to 1 month from the date of assignment by the Task Manager.Requires:
5-10 years technically relates experience;SharePoint administration and support experience;SharePoint Central Administration;Microsoft SCOM/SCCM monitoring tool;SharePoint access permissions;Know parts of a SharePoint site such as document library, contact lists, announcement list and alerts;Experience in an enterprise environment, preferably a SharePoint multi-server farm;Familiar with checking server logs;Should have PowerShell, knowledge of SMTP and SQL Server.
All your information will be kept confidential according to EEO guidelines.