About this role
▪Ability to make enhancements, or address issues in the current product as a developer
* Provide world-class 1st and 2nd level phone support for our product, services,
network and internet connectivity and general computing.
▪Be willing to take calls or answer emails over the weekend
▪Build training videos, write and create articles and documentation for our knowledge base. Provide product and services training to existing and new customers.
▪Proactive support, monitor the health of our network of devices and work with customers their system(s) is operational.
▪Work with our customers in various ways to make sure they are ultimately successful!
▪ Empathetic and personally caring to customer. Beyond the technical aspects, making sure our customers are successful.
▪ Highly independent. Sees opportunities to expand, fix problems and make improvements without being told to do so.
▪ Ability to work with others in different job functions and domains
▪ Fast learner and highly adaptable in a open environment.
▪ Aggressive in making sure things get done and quickly. Not afraid to ask questions and push to get what you need.
▪ Organized, able to prioritize and self manage
All your information will be kept confidential according to EEO guidelines.