About this role
JOB SUMMARY
The Clinical Manager is responsible for the leadership and management of the non-physician clinical staff in concurrence with the Program Director and Beaufort Memorial Hospital leadership to provide patients with great customer service through sound clinical practices and efficient operations. As a leader, the Clinical Manager is expected to provide an environment that encourages teamwork, continuous improvement, and is patient centric.
POSITION RESPONSIBILITIES
Management of the non-physician clinical staff in concurrence with the Program Director and Hospital LeadershipIn coordination with the Hospital, recruit and manage the onboarding of clinical staff. Coordinate and oversee the initial and ongoing clinical staff education and training provided in partnership with the hospital.In coordination with other members of Intuitive and Hospital leadership, participate in community outreachScheduling of clinical staffIn coordination and at direction of the Hospital, assist Hospital with staff evaluations, following the process of the Hospital in accordance with the Hospital’s timeline and toolsUtilize resources from Intuitive and Hospital, to support patient satisfaction for site. Provide ongoing leadership training and mentoring to clinical staffCoordinate with the Program Director, Medical Director, and other clinical managers, as applicable, to implement quality assurance and performance improvement process. Provide quarterly reporting on performance measures applicable to the site Serve as cultural champion for non-physician clinical employeesParticipate in regulatory and accreditation preparedness and survey processEnsure compliance with Hospital Policies, procedures, and processes, and requirements of regulatory, licensing, and accreditation activitiesManagement of the customer service experience and relations at the Sites in concurrence with the Medical Director and Program DirectorProvide patients and their family with a customer focused, friendly, reassuring and open environment that encourages patient participation in health care decisions.Encourage a work environment that is friendly and respectful.Assure a clean work environment. This may include duties often reserved for housekeeping services such as emptying trash, mopping floors and cleaning counters.Participate in applicable committees as requestedOther duties as neededCOMPETENCIES
Patient/Client Focus.Ethical Conduct.Leadership.Personal Effectiveness/Credibility.Thoroughness.Time Management.
REQUIRED EDUCATION
Degree in nursing
REQUIRED SKILLS
Strong, clear, and precise verbal and written communication skillsStrong relationship management skillsAbility to work collaboratively across multiple organizationsHighly motivated individual with demonstrated initiative, independence, and curiositySelf-driven, with an ability to work well under pressure and respond to shifting prioritiesAbility to manage multiple projects simultaneouslyADDITIONAL ELIGIBILITY QUALIFICATIONS
Minimum of 5 years of experience in nursingMinimum of 2 years of experience in management or charge nurse experience within the emergency departmentUnrestricted registered nursing licenseCurrent ACLS certificationCurrent PALS or ENPC certificationPHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position requires intermittent physical activity, including standing, walking, bending, kneeling, stooping and crouching.
WORK ENVIRONMENT
This job operates in a healthcare setting. This role may routinely come in contact with patients who have contagious illnesses or diseases. This position would require moderate noise from phones, computers, printers and medical equipment. The job also requires working near moving mechanical parts and working near toxic or caustic materials. The position requires lifting weights of up to 25 pounds.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
TRAVEL
Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected. Incumbent will be required to work at any facility and be responsible for own transportation.
Intuitive Health is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. All employment decisions are based on qualifications, merit, and business needs.