About this role
Job Title: Medical Assistant
Position Type: Full Time
Travel: Yes, regional travel as needed
Position Summary: The Medical Assistant supports Providers in delivering high-quality patient care while contributing to efficient clinic operations and a positive patient experience. This role requires strong clinical skills, professionalism, adaptability, teamwork, and the ability to function effectively in a fast-paced environment.
Medical Assistants are expected to actively contribute to clinic workflow, maintain professionalism under pressure, communicate effectively with patients and coworkers, and support overall operational success.
Role and Responsibilities
Clinical & Administrative Responsibilities
Prepare and maintain examination and treatment rooms
Assist Providers with examinations, procedures, and treatments
Obtain and document patient medical history, vitals, and clinical information accurately within the EMR
Collect, label, and process specimens appropriately
Perform diagnostic testing, as applicable
Prepare and administer medications as directed by Providers (excluding controlled substances)
Process prescriptions and medication refill requests per Provider instructions
Initiate and process prior authorizations as assigned
Process incoming voicemails, messages, tasks, and faxes within expected timeframes
Maintain accurate medication, supply, and sample inventories
Monitor expiration dates and properly discard expired medications or samples
Maintain infection control and aseptic technique standards
Perform routine equipment maintenance and maintain required logs
Assist with cleaning, organization, and overall maintenance of clinical areas
Follow OSHA, HIPAA, CLIA, and company compliance standards at all times
Operational Expectations
Maintain active participation in clinic workflow throughout the workday
Support efficient patient flow, room turnover, and Provider readiness
Demonstrate awareness of overall clinic operations and proactively assist where needed
Assist teammates during high-volume clinic operations without requiring direction
Anticipate Provider and patient needs to support efficient workflow
Balance clinical and administrative responsibilities while maintaining productivity and attention to detail
Demonstrate a sense of urgency appropriate for a fast-paced medical environment
Adapt positively to scheduling, staffing, operational, and workflow changes
Support different Providers, locations, or workflows as needed for operational coverage
Complete assigned tasks, follow-up items, and documentation in a timely manner
Professionalism & Communication
Maintain professional communication and composure during stressful or high-volume situations
Demonstrate emotional maturity and professionalism when addressing challenges or conflict
Accept coaching, feedback, and redirection professionally
Contribute positively to team morale and workplace culture
Demonstrate reliability, accountability, and consistency in daily responsibilities
Treat patients, Providers, and coworkers with professionalism, empathy, and mutual respect
Use appropriate medical terminology and professional telephone etiquette
Adapt communication style to meet patient needs and level of understanding
Maintain consistent attendance, punctuality, and adherence to scheduling expectations
Adhere to all timekeeping and time clock procedures
Limit personal phone use to approved breaks and emergencies
Remain actively engaged in assigned responsibilities throughout the workday
Training & Development Expectations
Complete all required onboarding, compliance, and training modules within designated timelines
Participate in ongoing education, team meetings, and mandatory training sessions
Demonstrate initiative in learning Suncoast workflows, systems, and clinical protocols
Utilize training resources, EMR training environments, and educational tools provided by the organization
Maintain required certifications and competencies for the role
Legal & Compliance Responsibilities
Maintain patient confidentiality and accurate documentation practices
Release patient information only in accordance with company policy and applicable laws
Practice within the scope of education, certification, training, and individual competency
Conduct oneself in accordance with the Suncoast Employee Handbook and company policies
Maintain awareness of current healthcare regulations and compliance standards
Core Competencies
Efficiency and productivity
Attention to detail
Organization and time management
Initiative and accountability
Adaptability and flexibility
Team-oriented mindset
Professionalism under pressure
Strong work ethic
Problem-solving skills
Clear and concise communication
Reliability and follow-through
Receptiveness to feedback and coaching
Positive and solution-oriented attitude
Ability to multitask in a fast-paced environment
Physical Demands
Prolonged standing and walking
Frequent multitasking
Repetitive hand, wrist, arm, and neck movements
Frequent use of computers, tablets, phones, and medical equipment
Extensive reading, typing, and documentation
Ability to lift up to 25 lbs
Assisting with patient positioning and transfers, as needed
Occasional travel between locations, if applicable
Qualifications & Education Requirements
High school diploma or equivalent required
Medical Assistant diploma/certification preferred
Dermatology experience preferred, but not required
Experience with EMR systems and medical office workflows preferred
Strong customer service and communication skills required
Ability to work effectively in a fast-paced clinical environment
Benefits:
401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance
Schedule:
8 hour shift Monday to Friday
Work setting:
In-person This is the compensation range for this position.
Compensation Range$17.50—$22 USD