About this role
Job Description:
Job Title: Front Desk Administration
Travel Required: Yes, regional travel as needed
Position Type: Full Time
Job Description: To serve patients by greeting and helping them, while facilitating efficient and timely entry into the office’s setting. To support the overall administrative functions of the office with the end goal of providing excellent patient care and quality customer service.
Role and Responsibilities
Administrative
Greets all patients in a professional, friendly manner Answers phones within a maximum of 3 rings; schedule appointments Verifies and scans insurance cards and driver’s license Hands out appropriate literature and information forms to be filled out by the patient; checks for accuracy and completion Reviews patient benefits and eligibility at check-in and check-out Enters accurate patient demographic and financial information Runs insurance eligibility to ensure active and if a referral/auth is needed Obtains referrals/authorizations if required by insurance prior to the patient being seen Collects appropriate payments and balances owed by patients Enters charges and payments into billing system Scans encounters/clinical/op-notes into the system Schedules follow up appointments Works no show, cancellation and recall reports Ensures full utilization of the Provider’s schedules Balances out end of day business (cash/check/cc) with encounter forms Generates daily batch reconciliation to be reviewed by Manager/Accounting Serves as back-up for check-in and check out Ensures a neat/tidy waiting room
Professional
Demonstrates initiative and responsibility Able to perform repetitive tasks without loss of focus Adheres to ethical principles Time Management Adapts to change Attends all team meetings and mandatory in-service training/education Basic computer skills/ Type minimum 45wpm
Communication
Recognizes and respects cultural diversity Adapts communication to individual’s ability to understand Uses professional, pleasant telephone etiquette Uses medical terminology appropriately Treats all patients and co-workers with compassion, empathy, and mutual respect Projects a professional manner and image Consistent attendance and punctuality/ Adherence to time clock procedures
Legal
Maintains confidentiality and documents accurately Uses appropriate guidelines for releasing patient information Practices within the scope of education, training and personal capabilities Conducts self in accordance with Suncoast’s Employee Handbook. Maintains awareness of federal and state health care legislation and regulations; OSHA, HIPAA, and CLIA
Core Competencies
Efficiency Attention to details Organized Punctual Takes initiative, proactive Team Player Honesty/Integrity Flexible Calm under pressure “A Doer”, persistence Problem solver, Strategic thinking, Creativity Analytical skills Clear and concise communication/Listening skills Quick Learner, Intelligence Follow through on commitments Enthusiastic, Friendly, Positive attitude Openness to advice and constructive criticism Strong work ethic
Physical Demands
Prolonged Sitting/Standing/Walking Occasional travel Multitasking Repetitive head, neck, hands wrists and arm motion/rotation Extensive reading, writing, typing required Lifting to 25lbs Frequent use of office administrative equipment
Qualifications and Education Requirements:
High school diploma. Knowledgeable in computer programs, EMR systems, customer service, excellent verbal communication skills and clinical terminology preferred. A minimum of 1 year in a clinical administrative and customer service field preferred.
This is the compensation range for this position.
Compensation Range$19—$20 USD