About this role
Shipping & Printing - Customer Service Associate ? The UPS Store
*Location:* Edmonton, Alberta *Position:* Full-Time / Part-Time
We are looking for a friendly, reliable, and customer-focused *Customer Service Associate* to join our team at *The UPS Store in Edmonton*. This is a fast-paced retail and business-services environment where you will assist customers with shipping, packaging, printing, mailbox services, passport photos, and other day-to-day business needs.
Key Responsibilities
* Greet customers and provide friendly, professional customer service. * Process domestic and international shipments using UPS and other available shipping services. * Assist customers with selecting appropriate shipping, packaging, and delivery options. * Pack customer items safely and professionally for shipment. * Provide printing, photocopying, scanning, document finishing, and related services. * Assist customers with passport and ID photo services. * Process mailbox services, package receiving, and customer pickups. * Operate point-of-sale (POS), shipping, printing, and office equipment. * Accept payments and accurately process customer transactions. * Answer telephone and in-store customer inquiries. * Maintain accurate shipment and transaction records. * Keep the store organized, clean, and professional. * Follow company procedures for customer privacy, security, shipping, and handling of documents. * Perform other store duties as required.
Qualifications
* Strong customer service and communication skills. * Comfortable working with computers and learning new software. * Good attention to detail and accuracy. * Ability to multitask and work efficiently in a fast-paced environment. * Professional, dependable, and punctual. * Ability to communicate clearly in English. * Previous retail, customer service, shipping, printing, or office experience is an asset. * Experience with UPS shipping or The UPS Store is an asset but *not required; training will be provided*.
What We?re Looking For
The ideal candidate is *friendly, responsible, detail-oriented, and comfortable working directly with customers*. You should be willing to learn different aspects of the business and be able to confidently handle shipping, printing, packaging, and other customer service requests.
What We Offer
* Competitive compensation * On-the-job training * Stable retail/business-services work environment * Opportunity to learn shipping, printing, packaging, and business-service operations * Opportunities for increased responsibility and growth based on performance
*To Apply:* Please submit your resume along with your availability. We thank all applicants for their interest; only candidates selected for an interview will be contacted.
Job Types: Full-time, Part-time
Pay: $16.00-$18.00 per hour
Benefits: * Dental care * Flexible schedule * On-site parking * Vision care
Ability to commute/relocate: * Edmonton, AB: reliably commute or plan to relocate before starting work (required)
Experience: * Customer service: 1 year (required)
Work Location: In person