About this role
*Welcome to the Wedgewood Hotel and Spa, a *_*Relais*_ & _*Châteaux *_*property!*
Located on the corner of Hornby and Robson Street, in the very heart of Vancouver's most popular shopping, entertainment and financial district, the Wedgewood Hotel & Spa, member of the _Relais_ & _Châteaux _collection, is an 83-room, luxury boutique property, appointed with European stylish rooms & suites, meeting spaces with the latest trending technology and the award-winning Bacchus fine-dining restaurant.
*Are you ready to take the next step in your hospitality career?*
We are currently recruiting for a self-motivated *Front Desk Agent *eager to join our team of elite hospitality professionals who redefine luxury service and guest experience on a daily basis.
*Awards and achievements:*
* TripAdvisor 2024 Travelers? Choice Best of the Best ? #1 Hotel in Canada & #1 Luxury Hotel in Canada * Michelin Guide Recommended Restaurant 2023 ? Bacchus Restaurant & Lounge * Condé Nast Traveller Readers Choice Awards ? 10 Best Hotel in Canada 2023
_*Responsibilities:*_
* Provide courteous, prompt, professional and attentive guest service at all times * Welcome guests to the hotel upon arrival using their name, present registration card confirming room rate/type, address details & number of guests, establish credit and offer of luggage assistance to the room * Promote the property in your interaction with guests * Answer and direct the multi-line telephone console calls in a professional and consistent manner * Ensure the delivery of all guest messages and personal wake-up calls * Provide recommendations on attractions, restaurants, services and special events in the surrounding area to enhance our guest experience * Process departures from the hotel including confirmation of payment, recognition of guest name, satisfaction of guest stay and assistance with any luggage, valet or taxi needs * Maintain and update the hotel?s database of Concierge-related directories on an ongoing basis * Maintain a good working relationship and communication amongst all colleagues and departments * Be informed on procedural and/or policy changes by reviewing the log book and memo board upon shift arrival; record important and relevant items as required * Cashiering duties including posting charges, handling an individual cash float, debit, credit cards and billing settlements rectifying any/all outages and/or shortages before the conclusion of your shift * Completion in detail of all duties contained within either the AM or PM Front Desk Checklist * Address and resolve guest concerns in a timely manner escalating issues to the Manager on Duty when you are unable to do so * Keep the lobby, front desk and back office areas clean and clear of clutter * Assist with hotel reservations * Deliver luggage to/from guestrooms
*Qualifications:*
* The candidate will be able to multi-task, have excellent verbal and written communication skills and the ability to work under pressure * The candidate must be computer literate and should have knowledge of Microsoft Office and have previously worked with a Property Management System * Candidates must be legally able to work in Canada.
*Benefits:*
* Opportunity to work with a dedicated team of professionals, motivated towards furthering your learning and development in the luxury hotel field. * Dental Care & Health Care plan * Dry cleaning of business attire * Generous employee discounts in the Bacchus restaurant and Wedgewood Spa * Company Meals * Enjoy a range of staff events!
Job Type: Full-time
Pay: $25.50 per hour
Benefits: * Dental care * Extended health care * Paid time off * Vision care
Ability to commute/relocate: * Vancouver, BC: reliably commute or plan to relocate before starting work (required)
Application question(s): * What is your availability for this position?
Experience: * Hotel Front desk : 2 years (required) * Opera : 1 year (required)
Work Location: In person