About this role
Job description:
Durham Pelvic Health is a Physiotherapy Clinic in Whitby, is looking for a *dynamic*, *creative*, and *tech-savvy* individual to fulfil the role of *Patient Experience Coordinator*.
*In this role, you will:*
* Troubleshoot and resolve technical issues * Use a variety of software applications on a daily basis * Schedule appointments for patients in person, over the phone, and via e-mail using JaneApp booking software * Perform clerical duties such as scanning, filing, photocopying, and faxing * Greet and welcome patients upon their arrival * Professionally interact and communicate with patients and the general public * Answer, screen, and direct incoming telephone calls * Process payment transactions, issue statements, and reconcile accounts * Provide marketing, administrative, and organizational support to management and practitioners * Maintain confidentiality of patient information * Ensure reception area is tidy and presentable * Perform other duties as assigned
*What you?ll bring:*
* Ability to troubleshoot technical problems and determine the root cause in a fast-paced environment * Proficiency in MS-Office and other computer software * Hands-on experience using office equipment such as tablets, desktop computers, scanners, and printers * Exceptional customer service skills * First-rate verbal, scheduling, and written communication skills * Ability to take initiative, follow through, and see tasks through to completion * Ability to be resourceful and proactive when issues arise * Acute attention to detail * Ability to work independently as well as part of a team * Ability to work well under pressure, with multiple deadlines, and on various projects
The hours of work we are currently looking for are Mondays/Tues/Thurs 3:30 pm-8:00pm and Saturdays 7:30-12:30 (close). The hourly wage is $17.20- $19, dependent upon experience.
Interested applicants are invited to e-mail their cover letter and resume to [email protected].
Job Type: Part-time
Salary: $17.20-$19 /hour
Job Type: Part-time
Work Location: In person
Pay: $17.20-$19.00 per hour
Work Location: In person