About this role
Job summary Job title: Administrative Assistant Location: Home Working - with occasional travel when required Salary: Up to £28,000.00 depending on experience Hours: 37.5 Why Join the Operations Team? The Administrative Assistant keeps the Operations Director and Managing Director organised, prepared and focused on the decisions only they can make. You will run their diaries, capture and circulate meeting minutes, pull together board and leadership presentations, and make sure every action and contact is followed up. This is a high-trust role. You will handle confidential information, act as a first point of contact for the directors, and represent them professionally to colleagues, clinical teams, partners and external stakeholders. Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we deliver local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our
Main duties of the job The Administrative Assistant plays a crucial role in keeping the Operations Director and Managing Director organized and focused on significant decisions. The responsibilities include managing diaries, capturing and circulating meeting minutes, compiling presentations for boards and leadership, and ensuring all actions and contacts are followed up. This role demands a high level of trust, as the assistant will handle confidential information and act as a first point of contact for directors, representing them professionally among colleagues, clinical teams, partners, and external stakeholders. The role is centered around delivering great primary care by improving access, outcomes, and patient experiences.
About us Operose Health delivers local primary care on a large scale, emphasizing improved access, outcomes, and patient experience. The organization empowers its colleagues to be their best for the benefit of patients and each other, embodying the values of care, ambition, resourcefulness, and excellence. Colleagues at Operose Health are encouraged to listen, support, and empower people towards healthier futures through compassion, understanding, and an open mindset. By redefining and revolutionizing primary care, Operose Health strives to impact the patient experience positively, and every employee plays a role in this mission. The organization supports its employees with opportunities for specialization, development, and numerous benefits such as 27 days of annual leave, access to a bespoke learning management system, a car benefit scheme, and wellbeing services.
Job description Job responsibilities
Job title:Administrative Assistant
Location:Home Working - with occasional travel when required
Salary:Up to £28,000.00 depending on experience
Hours: 37.5
Why Join the Operations Team?
The Administrative Assistant keeps the Operations Director and Managing Director organised, prepared and focused on the decisions only they can make. You will run their diaries, capture and circulate meeting minutes, pull together board and leadership presentations, and make sure every action and contact is followed up.
This is a high-trust role. You will handle confidential information, act as a first point of contact for the directors, and represent them professionally to colleagues, clinical teams, partners and external stakeholders.
Help us to deliver great primary care by improving access, outcomes and patient experience.
At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.
Caring
We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
Ambitious
Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
Resourceful
Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
Excellence
We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Main Responsibilities: As a valued member of the Operose Health team, your key duties will include:
Director support Provide day-to-day administrative support to the three Operations Directors and two Managing Director, anticipating their needs and prioritising their time. Act as the first point of contact for the directors, screening calls, emails and requests and handling or redirecting them as appropriate. Prepare briefing packs so the directors arrive at every meeting with the papers and background they need. Draft correspondence, reports and communications on the directors' behalf. Meetings and minutes
Take accurate, concise minutes at leadership, operational and board-level meetings. Circulate minutes and action logs promptly, normally within 48 hours. Track actions to completion and chase owners ahead of the next meeting. Maintain a clear archive of agendas, papers, minutes and decisions. Deck and report aggregation
Collect content from department leads for board, leadership and performance packs, chasing contributions against deadlines. Consolidate submissions into a single, consistently formatted presentation or report. Check packs for accuracy, consistency and brand standards before they reach the directors. Manage version control so everyone works from the latest copy. Diary and meeting management
Manage complex, fast-moving diaries for both directors, resolving conflicts and protecting focus time. Arrange internal and external meetings, including rooms, video links, catering and attendee coordination. Book travel and accommodation and prepare itineraries. Organise leadership away days, site visits and occasional events. Follow-up and stakeholder management
Follow up with internal and external contacts after meetings, keeping momentum on agreed next steps. Maintain an up-to-date contact log and track outstanding requests and commitments. Build strong working relationships with senior colleagues, clinical and site teams, partners and suppliers. General administration
Keep filing and shared drives organised, accurate and secure. Process expenses, purchase orders and invoices for the directors' office. Handle confidential and sensitive information in line with data protection (UK GDPR) and information governance policies. Take on ad hoc projects and duties in line with the role. Ideal Candidate: What we look for in new colleagues:
Area
Essential
Desirable
Experience
Proven experience as an administrative assistant, PA or senior administrator supporting directors or senior managers
Experience in healthcare, NHS or a regulated environment
Minute-taking
Confident taking accurate minutes at senior meetings
Formal minute-taking training or board secretariat experience
IT skills
Advanced Microsoft Office: Outlook, Word, Excel, PowerPoint, Teams
SharePoint, project or CRM tools
Presentations
Able to compile and format multi-contributor decks to a professional standard
Strong design eye for board packs
Organisation
Excellent organisation and prioritisation across two senior diaries
Experience supporting more than one director
Communication
Clear, professional written and verbal communication
Drafting correspondence for director sign-off
Discretion
Handles confidential information with integrity
Knowledge of UK GDPR and information governance
Qualifications
Good standard of education, including English and Maths at GCSE (or equivalent)
Business administration qualification
Package Description: How well support you:
27 days annual leave plus bank holidays pro rata. Access to our bespoke learning management system and annual formative clinical assessments to support competency development. The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop. Car benefit scheme specialising in electric vehicles. Cycle to work scheme. Travel season ticket loans Discount cards. Employee wellbeing services including free yoga videos and employee wellbeing app.
Person Specification
Qualifications Essential
Good standard of education, including English and Maths at GCSE (or equivalent).
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Operose Health
Address Operose Health
Home Working - with occasional travel when required
HP10 0BG
United Kingdom
Employer's website https://www.operosehealth.co.uk/ (Opens in a new tab)