About this role
Job summary Job title: Patient Services Advisor Location: Cricketfield Surgery, Newton Abbot Salary: Up to £25,838.00 depending on experience Hours: 37.5 Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, emplo
Main duties of the job The Patient Services Advisor position at Operose Health is located at Cricketfield Surgery in Newton Abbot. It is a permanent role with a salary of up to £25,838 dependent on experience, requiring 37.5 hours per week. As a part of the team, you will play a crucial role in delivering a professional, patient-centered service. Key duties include managing enquiries, phone calls, and patient information, supporting the safe opening and closing of the premises, and collaborating with colleagues to ensure high-quality services. Values such as Caring, Ambitious, Resourceful, and Excellence define the ethos at Operose Health. The organisation is committed to improving care access, outcomes, and patient experiences by empowering its employees to excel in their roles. The ideal candidate should have experience in reception or customer care and possess basic PC skills. Prior NHS experience is helpful but not mandatory. The role involves ensuring compliance with processes, procedures, and data security standards, working across multiple sites and suppor
About us Operose Health is a provider of local primary care services, operational on a scale that aims to enhance patient access, outcomes, and experiences. Based on values of care, ambition, resourcefulness, and excellence, Operose Health supports a culture where employees are encouraged to excel for the benefit of their patients and peers. The company prides itself on its willingness to listen, offer support and empower individuals towards healthier futures, contributing positively to the patient experience. Through dedication and innovative approaches, Operose Health is continually redefining and enhancing the landscape of primary care. Employees are provided with a supportive environment furnished with a bespoke learning management system for continued professional development. Additionally, Operose Health accommodates employee well-being with services such as yoga videos and a wellbeing app. The company's expansive network provides numerous opportunities for specialization and career progression within primary care.
Job description Job responsibilities
Job title:Patient Services Advisor
Location:Cricketfield Surgery, Newton Abbot
Salary:Up to £25,838.00 depending on experience
Hours: 37.5
Help us to deliver great primary care by improving access, outcomes and patient experience.
At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.
Caring
We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
Ambitious
Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
Resourceful
Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
Excellence
We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Main Responsibilities: As a valued member of the Operose Health team, your key duties will include:
Deliver a professional, welcoming and patient-centred service, ensuring patients, carers and visitors receive a positive experience when contacting or attending the practice.
Manage enquiries efficiently and sensitively, ensuring information is communicated accurately and in line with practice policies and procedures.
Receive, make and manage telephone calls as required, ensuring messages are relayed accurately and promptly.
Act as a Care Navigator, directing patients to the most appropriate clinician, healthcare professional or service according to their needs.
Register, update and maintain patient information accurately using clinical and administrative systems.
Support the safe opening and closing of the premises, including alarm activation/deactivation where required.
Work collaboratively with colleagues to ensure the smooth running of the practice and the delivery of high-quality patient services.
Additional Job Responsibilities:
Provide an efficient reception and administrative service to patients, visitors and members of the multidisciplinary team.
Support the registration of new patients and temporary residents, ensuring all relevant procedures are completed.
Advise patients of applicable charges for non-NHS services in accordance with practice protocols.
Undertake administrative duties including scanning, filing, photocopying, document management and data processing.
Accurately process, record and distribute information using practice systems, including SystmOne and workflow management processes.
Manage incoming and outgoing correspondence, ensuring documentation is processed appropriately and within agreed timescales.
Maintain accurate electronic and paper records in accordance with information governance standards and confidentiality requirements.
Support colleagues across the wider Patient Services Team during periods of absence, increased demand or operational pressures.
Work flexibly across practice teams and, where required, across multiple sites.
Embrace changes to systems and ways of working, contributing positively to service improvement and organisational development.
Undertake any other duties commensurate with the role, as reasonably requested by the Partners, Practice Manager or other authorised managers.
Ideal Candidate: What we look for in new colleagues:
Reception or customer care experience is essential as well as an excellent communicator both spoken and written. Must have basic PC skills such as Word, Excel and email. Able to work within processes, procedures and maintain confidently and data security. Previous experience of working in the NHS is welcome but not essential. Package Description: How well support you:
27 days annual leave plus bank holidays pro rata. Access to our bespoke learning management system and annual formative clinical assessments to support competency development. The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop. Car benefit scheme specialising in electric vehicles. Cycle to work scheme. Travel season ticket loans Discount cards. Employee wellbeing services including free yoga videos and employee wellbeing app.
Person Specification
Qualifications Essential
Reception or customer care experience is essential as well as an excellent communicator both spoken and written. Must have basic PC skills such as Word, Excel and email. Able to work within processes, procedures and maintain confidently and data security. Previous experience of working in the NHS is welcome but not essential.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Operose Health
Address Operose Health
Newton Abbot
TQ12 2AS
United Kingdom
Employer's website https://www.operosehealth.co.uk/ (Opens in a new tab)