About this role
To support customers with (but not limited to). Automatic Loading and Unloading Machines. This includes installation and service. Provides field service to ensure customer satisfaction. Take continuing education on new machines and technologies. Not exclusive to the same functions as other Amada machines.
ESSENTIAL FUNCTIONS:
• Complete all aspects of the installation:
• Follow up on any aspects outside of the normal scope of work with the proper departments to obtain customer satisfaction.
• Complete status (service) reports, expense reports every week, and technical documentation as needed.
• Maintain excellent customer relations and follow through on customer issues.
• Maintain excellent coworker and manager relations.
• Complete other required internal paperwork (Urgent Parts Requests, Parts Removal Requests, Purchase Requisitions, etc.)
• Regular travel.
• Provide feedback to the manager on any machine and customer issues that require further action.
NON-ESSENTIAL FUNCTIONS:
• Demonstrate a commitment to an Injury-Free Environment by complying with all aspects of the corporate environmental, health, and safety program.
REPORTING RELATIONSHIP:
Area and Regional Service Managers
SUBORDINATE STAFF:
None
KNOWLEDGE:
This position requires technical and working knowledge of:
• Mechanical systems
• Electrical systems
• Hydraulics
• Bachelor's degree preferred, or an equivalent combination of education and practical experience, in a related discipline.
SKILLS:
• Ability to use hand tools, Volt/Ohm meter, and Oscilloscope.
• Working knowledge of computers and Windows OS.
• Excellent written and verbal communication.
• Excellent relational skills (with customers, coworkers (senior and junior), and management).
TRAVEL:
Routine travel, with overnight and weekend stays as needed.
MENTAL ABILITIES:
• Ability to work harmoniously with others.
• Ability to accept and follow instructions; able to follow the chain of command.
• Ability to support a positive, “can-do” attitude.
• Ability to work alone and without direct supervision.
• Ability to take initiative, ownership, and be initiative-taking.
• Thorough and pays attention to detail. Takes an approach of doing a task correctly, not just “good enough”.
• Able to redirect quickly if needed.
• I am motivated and have self-initiative.
WORKING CONDITIONS:
LIFTING: Average Weight: 50 lb. Frequency: Daily