About this role
The Call Center Attendant will answer all incoming service phone calls with redirecting to the proper point-of-contact within the correct department.
ESSENTIAL FUNCTIONS:
• Answers incoming phones.
• Creates incidents in Syteline with routing calls and incidents to the appropriate department.
• Other duties related to the department and assigned by department management.
NON-ESSENTIAL FUNCTIONS:
• Act as a backup for the other call center attendants.
REPORTING RELATIONSHIP:
• Regional Service Division Manager
• National Service General Manager
SUBORDINATE STAFF:
• None
KNOWLEDGE:
• Able to collect, arrange, and analyze data.
• Able to prioritize job duties.
• Problem solving expertise is a must.
SKILLS:
• Proficient in Microsoft Office (Word, Excel, Google Docs)
• Familiar with internet functions—posting files, linking websites/files, downloading data, etc.
• Excellent written and oral communication skills
SCHEDULE:
• Onsite. No remote option.
• Monday to Friday
• 8:00 AM to 5:00 PM
PAY:
• $20.00 starting pay rate through agency
TRAVEL:
• Minimal.
MENTAL ABILITIES:
• Ability to work harmoniously with others.
• Ability to accept and follow instructions.
• Ability to maintain a positive attitude.
• Ability to identify where work is needed and then take the initiative to complete all open job tasks without being told prior.
WORKING CONDITIONS:
• Daily lifting to 25 pounds unassisted.
• 2nd floor with both stair and elevator access.
• Cubicle office setting.