About this role
Salary: £? - ? per year
Requirements: At least one to two years of experience in an IT support, service desk or help desk role, ideally as an IT Support Analyst.Working knowledge of operating systems, business software, ticketing systems and user administration.Hands-on experience supporting users in a Microsoft environment, ideally including Microsoft 365, Entra ID, Intune, SharePoint and Teams.Strong communication and customer-service skills, with the ability to explain technical issues clearly to users at all levels.A logical, proactive approach to problem-solving, with the ability to respond quickly, organise competing priorities and remain effective in a fast-moving manufacturing environment. Responsibilities: Provide first-line IT support as the first point of contact for colleagues across the site.Diagnose and resolve day-to-day hardware, software, access and connectivity issues, escalating more complex incidents when required.Create and maintain Microsoft Entra ID user and guest accounts, assign security groups, and keep access permissions accurate and secure.Onboard and manage desktops, laptops and Apple devices through Microsoft Intune, and monitor and troubleshoot configuration and compliance policy deployment.Administer SharePoint sites, including user access, permissions, lists and document stores, while monitoring security and access rights.Support Microsoft Teams administration, including channel management, user assignment, permissions and security access.Support Windows Server 2022 environments, including server creation and management, with a focus on file server roles, permissions and secure access.Manage and troubleshoot Meraki switches, wireless access points, VPN access and firewall rules to maintain reliable connectivity.Provide first-line support for Windows desktops and Microsoft 365 applications, resolving login, access, Office and Outlook issues.Log, prioritise and progress incidents through the ticketing system. Technologies: FirewallHardwareSupportMicrosoft 365Microsoft IntuneSecuritySharePointVPNWindowsOffice 365 More:
We are a busy manufacturing business seeking an IT Support Analyst to help keep colleagues connected, productive and supported amid increasing operational demands. This is a three-month, fixed-term, fully site-based role in Accrington, with a pro rata salary of £30,000–£40,000 depending on experience, paid weekly. It offers a hands-on opportunity to make an immediate impact in a fast-moving production environment.
last updated 41 week of 2026